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"The palace is well appointed. The breakfast is good with excellent coffee and the staff was very attentive. Lorenzo helped check us in and show us the property and was very friendly, even remembering our names throughout our visit. A/c goes down to 21 Celsius."

"Great property and location. Such a gorgeous hotel with nice rooms. Loved the breakfast buffet!"

"Fantastic hotel and lovely staff!"

"Everything was amazing. Great location. Great staff. I would give it a five star but the app doesn’t let me, it must have an issue. But would recommend or stay again in the future."

"Breakfast was great, rooms were spacious and beautiful, location was great"

"Great location next to the tram. Newer building & rooms. Great stay."

"Everytime we visit Florence we stay here. Beautiful property with attentive staff."

"Wow! This is truly an amazing hotel and a destination by itself. I had read about the garden and the extensive park-like grounds, but they were even better than I imagined. It was like staying in a Tuscan Villa, yet it was only about a 1.5 mile walk to the main sites of downtown Florence. And the walk itself was amazing! The breakfast buffet was extensive and delicious. I also had dinner there for six nights in a row, and it was good as well, though a little pricey compared to most...

"Great location, helpful staff. Excellent restaurant, bar and coffeehouse located in the hotel. Highly recommend!"

"Would give more than 5 stars if I could. This is my second time staying here and I've loved it both times. Came with family this time and everyone was pleased with the rooms which were clean, spacious, and well suited for family. The staff was always so accommodating, helpful with recommendations for food, and very professional. The location is perfect, and the rooftop bar is a nice bonus. We will def come back!"