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"On arrival, I found they added a surprise $40 per day "Access Fee" for the hotel. You'd think you'd have access when you've paid for a room, but not here. A shady way to dramatically change the cost of your stay once it's too late. They also put me on the 3rd floor initially, and the room was shaking from the music in the club below. Not a great experience."

"Staff was amazing"

"Great area to stay!"

"I needed a room for 5 people. Booked this hotel because they had a room for 5 available. Found out that the couch for the 5th person was broken, impossible to sleep on it. Overall, its an average hotel."

"Todo impecable, camas muy cómodas desayunos muy ricos y excelente ubicación sin duda me volvería a hospedar aquí ! 10/10"

"Clean …in the heart of everything!!! Walkable and extremely friendly staff"

"A fun spot that gave such a different vibe than traditional New York! ! The rooftop pool is on the smaller side, but it’s a nice amenity and adds a great atmosphere to the experience. The food was really good — definitely a highlight — and the drinks delivered exactly what you’d hope for from a Margaritaville. All in all, solid value for what you get."

"The room was clean and comfortable and nicely styled. It would have been helpful if an extra blanket or throw and robes were included in the room. The location of the hotel was ideal for visiting Lincoln Center, the Met, Central Park, and the National History Museum."

"The location was so convenient for our theater, shopping and sightseeing trip. The hotel staff was great- if we sat in the lobby, management would stop over to ask about our day or if there was anything they could help with. The rooms were larger than I anticipated and the hotel was able to accommodate our request for adjoining king and double rooms. Bathrooms were relatively new and very clean. (Only oddity was maid service would arrive about 5pm each day as we were resting between day and...

"not helpful. no clear explanations"

"The bed was great but there was no microwave to reheat my food nor was there a washer and dryer I like to clean my clothes before going back home"

"This is the second time we’ve stayed at the Lucerne. We love the location for access to Central Park and Riverside Drive and so many restaurants and with two train station stations nearby it is easy to get anywhere. We were there for six nights and had a suite which made our stay easy and relaxed. The bed was comfortable, and the bedroom was quite quiet as the door to the hallway was off the living room.The staff is helpful, but unfortunately, the service elevator was not working the whole time...

"My first problems seemed to belong more to Expedia than to the hotel. I was booked & charged for 2 persons in the room (my name had been entered twice) & they could not correct it. Secondly I was charged, acc to Expedia two different prices for my 2 nights there— again, Expedia would not assist despite my 3 calls to them. Riu plaza room was small but lovely. It had all needed amenities & was mostly satisfactory. My only difficulties were with a frequent sandpaper rubbing kind of noise at all...

"Front desk staff was not friendly at all. Did not make me feel welcome."

"Clean rooms perfect location"

"Front desk help was great and housekeeping were very accommodating"

"Great location"

"sehr geute Lage"