"I was extremely disappointed with this stay, especially for a Hyatt property and the price paid.
I arrived at 5 PM, even though check-in was at 3 PM, and my room was still not ready. Once I got into the room, there was a terrible odor throughout the unit. I contacted the front desk and was told I could move rooms. Before moving all of my belongings and my children, I specifically asked if the new room was the same one-bedroom layout I had paid for and told yes.
After moving everything...
"I was extremely disappointed with this stay, especially for a Hyatt property and the price paid.
I arrived at 5 PM, even though check-in was at 3 PM, and my room was still not ready. Once I got into the room, there was a terrible odor throughout the unit. I contacted the front desk and was told I could move rooms. Before moving all of my belongings and my children, I specifically asked if the new room was the same one-bedroom layout I had paid for and told yes.
After moving everything...
Linda