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"The AC barely work and it was always hot. When I mentioned my Expedia gold reward for a room upgrade, they didn’t know what I was talking about. On my last day, they was trying to rush me out my room for someone else. They also charged you for everything."

"I love the quality of their breakfast. Excellent!!!"

"This was one of the nicest places I've stayed in a while. Great staff - friendly and attentive, excellent facilities - very comfortable with perfect amenities and details, and a great vibe. Highly recommended!"

"The staff was very friendly Can’t really say much more about it we got there at 9 PM and left at 9 AM It’s just there long enough to sleep But when we did eat breakfast, it was a beautiful view of the city"

"Yes"

"My dad spent 2 weeks there and enjoyed it. He found everyone helpful."

"Was looking forward to staying here after reading great things about it. Very underwhelmed with the experience. The room was small and dated and needed general maintenance. We had made two separate bookings because we extended our stay before we had even arrived. We were not able to just stay in the room, we had to check out at 11 and move to another room at check in time. The WiFi was very spotty. The pool area was very small."

"Comfortable accommodations and amazing staff and owners!! "

"Luma & Lua! Unique is an under statement, service delivery was top-notch, the stay was worth every dollar i paid. I am definitely recommending to family and friends and this will be my go-to place whenever i'm in Kigali. Thanks :)"

"Clean"

"High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali. "