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"Top hotel in the business district, nice pool area, rooms are very comfortable and overall the place is well-maintained."

"部屋は毎日とてもきれいに清掃してもらい大満足。何か依頼すると、基本的にはしっかり対応してくれるので気分が良い。 なお、シャワー室のシャワーコードから水が漏れていて使い勝手が悪かった。夕方外出先から帰りシャワーを浴びたかったが、その日だけお湯がでなかった。ベット横の電源ソケットに不備があり、ソケットがはまらず、滞在期間中使用できなかった。ベット右側上のライトが宿泊期間中ずっとつかず使えなかった。定期的に水回りや電気系統の点検をして、故障している部分はしっかり補修しておいてもらうとさらに快適に過ごすことができる。 また、朝食時に席を外して他の料理を取りに行っている間にすべてが片づけられてしまい、他のテーブルに座り直したり、他のテーブルからナプキン、食器類を取りに行かなければならないことが何度もあった。あまり長い間、朝食会場にいるなというような感じでとても気分を害した。スタッフも早く片づけたいと思っていて、気持ちは理解できます。お客様の様子をしっかりうかがいながら食器類の片づけは行うべきである。基本的には貴ホテルが好きなので、次回宿泊の際は、こうした点が改善されていることを期待しています。"

"My gold tier was not honored. The room had no iron and no bedsheets just a bed cover."

"It was a short staycation for my hubby’s bday. Over all everything was great. Except the sauna and steam room wasn’t working. There wasn’t any cocktails available by the pull side. And our couples massage wasn’t the best we’ve had. Aside those little things, everything else made his bday great."

"Na"

"Good and comfortable stay. Recommend it when in Kigali"

"This is a very clean, quiet, and co portable place to stay in the heart of downtown kigali. They offered great pickup service from the airport and a nice breakfast spread. The room was comfortable. Only complaint is that the room was super stuffy at my 10 pm checking and therefore it never cooled down enough to sleep comfortably."

"Clean room,"

"Great breakfast and great staff"

"We enjoyed our two nights pre-Christmas !! "

"Overall, this was a beautiful, relaxing place to stay. Staff was very friendly and helpful. My one complaint was communication before my arrival. I emailed and would wait for a few days and needed to send a message via WhatsApp for a response. I had arranged a market tour and cooking class weeks on advance, but it felt like those running the cooking class were not prepared for the start time."

"The room was fine, but the Pictures didn’t match what was actually given to us. the sliding door to the porch did not lock & the bathroom window didn’t shut all the way which made us worry about bugs. The AC worked great which is always nice. they had breakfast and a restaurant, but you had to eat it in your room."

"No breakfasts included very poor service check-in was impossible via QR code "

"Excellent service, Lovely hotel with good food. Breakfast buffet and Sunday brunch is great and the Thursday night cultural show is wonderful! Felt like home."

"This was one of the most incredible experiences I have ever had. The staff was unmatched, so friendly and kind. The food was delicious and so well curated. I CANNOT RECOMMEND THIS PLACE MORE! Completely stunning both the place and the people!"

"Breakfast was delicious, staff was so friendly, room was clean and modern"

"Very nice place for solo traveller and for family trips"

"Ms.Asumta was very friendly and helped me with the formalities. The chief waiter and his team were carrying all the time and presented a wonderful Tilapia for dinner. Don't trust some bad reviews about this place,now they are under new management "

"Perfect place and rental stuff"

"I’m delighted to be writing the very first review for this wonderful hotel on Hotels.com. As a brand-new property, Mövenpick Kigali has made an excellent first impression. The rooms are spacious, modern, spotlessly clean, and very comfortable. We also had the opportunity to try all three buffet services - breakfast, lunch, and dinner - and each offered a wide variety of fresh, delicious options. What stood out most was the warmth and friendliness of the team. While the hotel is still new and...