Search Hotels Near Museum of Arts and Crafts Hamburg, Hamburg

"I am a female 23 years old and I was traveling with two of my friends. This place is absolutely awful to stay. The area around it is terrifying, especially for young women. I read the reviews on this hotel and they did not describe it accurately. My friends and I checked in, went into the room, (smelled like mildew and wet towel) and immediatelyd booked a new hotel. We made the choice to lose our money and go to the new hotel because it was not worth our safety. I did not get a refund but I didn’t expect to because when I booked, it said non refundable. Do not stay here if you are a women or a solo traveler. The man at the front desk was very rude and off putting, and I didn’t feel safe staying there."

"Unfortunately I do not share the same positivenes over this hotel as the ratings suggest. Worst of all is the front desk personel. We engaged with two different individuals, and they acted like they would rather be somewhere else. Breakfast buffet is good with a broad selection of things. Our beds were hard as a rock, and pillows way to soft. The gym has new Technogym machines. That's positive. We paid twice for our parking... Once in the hotel parking machine, and then again when leaving the parking area, as the areas are divided into areas. I asked about this at the reception, but they said nothing about that. So now I have to claim a refund... "

"No water in room. Not enough towels. Rude unhelpful staff on arrival. Wasn’t worth the price at all. Very disappointed. Won’t be staying here again. "

"Friendly helpful staff, good location "

"Lovely"

"Very friendly staff, beautiful property and room, loved the bathroom and bed was very comfortable from an American perspective (not like sleeping on a cement slab). Parking is €30/day and offsite (3-5 min walk), but easy in & out."

"The breakfast was pretty good. It would be even better if they had fruits and some healthier food. But I am aware that this is too much to expect from a hotel at this price range. They did their best to serve me bread without glutein. The room was rather simple but it was clean and the view was awesome. I wouldn't call it luxurious, but If you are looking for a hotel with a reasonable price, right at the heart of Hamburg, you must put this one at the top of your list."

"The room were clean an the staff was nice and polite. We didn’t have breakfast, but they provided us with cutleries when we asked. The lights were very dim, maybe a bit too much. The rest was comfortable and nice. "

"Staff were so unfriendly, when checking In at bar there were 3 staff members who just looked at me for 5 minutes and when I asked them for help they visibly sighed. Terrible experience "