Dear Guest, At the outset, please accept my sincere apologies for the inconvenience caused to you during your stay with us. I am personally looking into the concerns expressed by you. Request you to please advise us the Room Number as it will help us to resolve the issue faster. We are truly committed to ensuring that we provide our guests with the best of service to ensure quality stay experiences, and we hence value your comments Our team sincerely looks forward to welcoming you back again soon

Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review further to your experience at hotel. We have noted your comments on the quality of room and the staff . We have noted your feedback in areas we need to further improvise and please let me assure you of our best efforts to ensure you experience seamless service in the future.

We are thrilled to read your feedback. Thank you for appreciating our services and facilities. For us at The Emerald Hotel & Service Apartments guest satisfaction is top priority and your comments have motivated the team to do even better. Look forward to your next stay with us.

Dear Guest, We thank you for taking the time to post your valuable feedback. In our quest for a continual improvement of our services, I thank you for detailing your feedback. I believe that its only guests who want us to get better provide a candid feedback and have taken up the points with the respective teams to implement corrective measures in the best interest of our guests. We look forward to welcoming you again at The Emerald Hotel & Service Apartments.

Dear Guest, In our quest for a continual improvement of our services, I thank you for detailing your feedback. While some points shared by you are certainly an aberration to the delightful experience The Emerald, Mumbai provides to our guests, we have noted all the points mentioned by you for an immediate corrective action. Your feedback is valuable for us. We look forward to welcoming you again at The Emerald,Mumbai.

Dear Guest Greetings from The Emerald Hotel & Service Apartments!!! We are glad to learn that you were happy with the overall services of our hotel. We look Forward to Welcoming you again soon.