This resort is old and need a lot of TLC. The only think I liked about the hotel was the location and the female reception (don’t know her name) but she wears red lipstick. To make a long story short, this was the last city my friends and I visited. I booked 2 rooms for 10-12 June. We had to change rooms TWICE because one room smelled like a dead animal. The other room the maintenance guys took the room over for hours to make repairs to next room. The hotel manager had us waiting for hours just to change rooms and he really did not know what to do. According to the manager, the owner only wanted to give us lunch to try to keep us calm because they wanted a good review.. We later learned the entire hotel had NO HOT WATER and a couple of the rooms have NO AC. The beds were very, very firm. The so-called restaurant served overcooked and terrible food. The food was better at Waterline Restaurant.
The hotel rates are well overpriced and they are not willing to accommodate guests by making necessary repairs before guests arrives. This hotel is not worth the money at all. Actually this hotel cost more than the other 2 hotels we stayed at in Bangkok and Chiang Mai. We had a much better experiences and the buffets were delicious. You did nothing to make sure we had a good experience in Koh Samui but take our money. Therefore I will never ever ever ever ever ever ever stay at this hotel again. I will never ever ever ever ever ever ever ever recommend this hotel to anyone.
