"Iconic hotel, very nice and helpful staff.
Special thanks to their assistant manager, Sagar Chavan. Unexpectedly, I arrived 1 day prior to my other family members, late night. Despite high load of guests, Sagar tried his best to give me the room one night earlier and he made it! That was a great relief after a long stressful trip.
24 hours room service is a plus.
Breakfast buffet was excellent with numerous items and the kind staff in the breakfast area approached frequently to make sure we get...
"We booked for one night only as we had a layover from London and stayed in room 465. Our taxi dropped us at the Park Rotana reception, but we were directed to the Park Arjaan reception, which was a 3-5 min walk. This was the only minor confusion during our stay which I think could be made a bit clearer at the time of booking, but it wasn't overly inconvenient. All staff were friendly and polite and were more than accommodating. The room was clean and well organised and many facilities were...
"Surprised from quality of the hotel and room for the cheap price we paid! Located 20min drive from the airport, the resort is embedded in an outdoor mall that highly resembles a south European city (France/Italy). We received a free room upgrade that granted us a VERY huge apartment, better than a real house! We stayed only one night, so we cannot comment much, but the mall seemed vibrant and the pool very nice."
"The room and staff were amazing. They were even able to get us into a different room with no issues. The only heads up I would give is the private beach doesn’t have very clear water. But the beach staff like every other staff member was amazing!"
"The hotel is beautiful with stunning surroundings and overall I had a great experience. Staff were friendly and service was good. However, breakfast could be improved — there was no information on how to order items like eggs, or what drinks/coffee options were available, and staff didn’t ask if I had requests. It was also disappointing that no dining discount was offered for guests, and this wasn’t mentioned at check-in. I also had to wait about 30–45 minutes for my room to be ready on...
"Fantastic place to stay, I highly recommend for a peaceful holiday. The location is set up tastefully and the friendly team of staff all provide excellent service. No need to leave the resort as there are restaurants and beautiful clean beach for swimming all around. "
"This property was very unkempt. The shower had black mold. The carpet was extremely dirty and smelled terrible. I booked to stay for one night. Due to the conditions, I checked out the same day. It wasn't good. They have very strongly scented air fresheners in the hallways to mask the smell of the dirty carpets. DO NOT STAY HERE! "
