2/10 แย่มาก
Michelle
27 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Room was dirty. Lugi in toilet, waded up hair and a fingernail on bathroom counter. Moved rooms, AC didn’t work. Moved rooms again, please note that in order to move rooms we had to take 2 elevators and walk at least 5 minutes to front desk for new keys.
Staff member stated he was the ONLY employee working in hotel and could not send anyone to fix the AC.
Finally, after 14 elevator trips and 3 times walking to front desk for new keys was very irritating. We had been driving for 10 hours and wanted to rest and to use the hot tub to relax! WAIT, it gets better, the hot tub is Out Of Order! Then WHY advertise that there is a hot tub on site???? That is the ONLY reason we picked this hotel, was for the hot tub!
I feel that I should be refunded. Or given a credit for use at our next destination traveling back to Texas after thanksgiving is over.
Michelle Bingham
Michelle
เข้าพัก 1 คืน, พฤศจิกายน 2025
