Dear Dawn, Greetings from Somerset! Thank you for your feedback further to your stay with us.Please accept my sincere apologies for any inconvenience caused.I have shared your valuable feedback with rest of the team. We look forward to welcoming you again. Kind Regards, Udaya Herath

Thank you for your review! We're thrilled to hear that you found your room clean and spacious, and that the check-in process was easy. Our staff takes pride in providing friendly and helpful service, so we're delighted to hear that they made a positive impression on you.We would be more than happy to welcome you back for another stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know.

Thank you for your review! We're glad to hear that you found our place to be a good choice for your stay. We strive to provide a positive experience for all our guests.If there's anything else we can do to enhance your stay or if you have any further comments, please let us know.

Thank you for your wonderful review! We're thrilled to hear that you found our room amazingly spacious and that you and your guest enjoyed the comfortable beds. A good night's sleep is important, and we're glad we could provide that for you.We're also delighted to know that you loved the treats we provided. We strive to make our guests feel special and pampered during their stay. We apologize if you didn't get through the wine, but we hope you had a chance to enjoy it at your leisure.Thank you again for your feedback. If there's anything else we can assist you with or if you have any further comments, please let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.

Thank you for your feedback.

Thank you for your review! I'm thrilled to hear that you found our hotel to be really clean, nice, and safe. Maintaining a high standard of cleanliness and ensuring the safety of our guests is always a top priority for us. We appreciate your kind words and hope to have the opportunity to welcome you back in the future for another enjoyable stay. If there's anything else we can assist you with, please let us know.

Thank you for your review and for choosing our establishment for your stay. We're glad to hear that you found our location convenient and that you were able to easily access transportation options. It's great to know that you found the rooms clean, well-maintained, and equipped with a small kitchen.We apologize for the issues you experienced with the air conditioning and the hot water in the shower. We appreciate your understanding and patience, and we're glad to hear that our staff did their best to assist you with these matters. We will address these issues with our maintenance team to ensure they are resolved promptly.We're delighted to hear that despite these issues, you would still consider staying with us again. We value your feedback and appreciate your support. If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for your review. We're glad to hear that you found our establishment to be a great spot for an overnight stay. We apologize for any inconvenience caused by street noise in the rooms facing Elizabeth Street.While we strive to provide a comfortable and peaceful environment for our guests, we understand that external noise can sometimes be unavoidable. We appreciate your feedback and will take it into consideration as we continue to improve our facilities.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for sharing your experience with us. We apologize for the issues you encountered with the sink and air conditioning in both rooms. We understand how frustrating it can be when these amenities are not functioning properly.We appreciate your patience and understanding in moving to a different room to address the issue with the sink. However, we apologize for the inconvenience of the air conditioning not working in the new room as well. We apologize for any discomfort this may have caused.We take these matters seriously and will address them with our maintenance team to ensure that these issues are resolved promptly. We appreciate your feedback and bringing this to our attention.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for your feedback!

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the changes in management and the lack of a reception desk. We understand that this may have impacted your overall experience.We apologize for the air conditioning not working during your stay. We strive to provide a comfortable environment for our guests, and we regret that we fell short in this aspect. We appreciate your feedback and will address this with our maintenance team to ensure that such issues are resolved promptly.We regret that you decided to leave after one night. We understand that a comfortable and enjoyable stay is important, and we apologize for any dissatisfaction you experienced.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for taking the time to review your stay at Urban Apartments. We're delighted to hear that you had a pleasant experience and enjoyed the great shopping options nearby. It's wonderful that our facilities, including the washer/dryer, dishwasher, and cooking facilities, met your needs and provided convenience during your stay. Being in the heart of Melbourne and within the free tram zone is definitely a plus. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

Thank you for your review! We're glad to hear that you found the booking and check-in process easy and convenient. It's great that our location worked well for you. We appreciate your feedback and look forward to welcoming you back for another stay in the future.

Thank you for sharing your feedback with us. We apologise for the issues you encountered during your stay. We understand that the outdated apartment, non-functioning fridge, water leakage, dirty towels, malfunctioning table lamps, and dirty bathtub were major inconveniences for you. We take these concerns seriously and will address them with our maintenance and housekeeping teams to ensure that our accommodations are up to standard. We appreciate your feedback and will use it to improve our services. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for bringing this to our attention. We apologise for any confusion regarding the hotel name. We understand that the lack of reception and housekeeping services, as well as the absence of detergents for the dishwasher, were major inconveniences during your stay. We apologise for the inconvenience caused by the closed reception and the difficulty in reaching someone for assistance. We will investigate this matter further to ensure that our guests have a smooth check-in process and access to necessary amenities. We appreciate your feedback and will use it to improve our services. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for sharing your experience with us. We apologise for the inconvenience you faced during check-in. We understand that it must have been frustrating to be told that your room was not ready and to come back later without a clear indication of how long it would take. We apologise for the lack of communication and the stress it caused you. We will address this issue with our staff to ensure a smoother check-in process in the future.We're sorry to hear that the cleanliness of the room did not meet your expectations. We take cleanliness very seriously, and we will address these concerns with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained to a high standard.We appreciate your feedback regarding the comfortable bed and overall comfort of the room. We will continue to strive to provide a comfortable and clean environment for our guests.If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for sharing your feedback with us. We apologise for the issues you encountered during your stay. We're sorry to hear that the apartment was not as clean as expected and had a strange smell. We understand how important cleanliness is, and we will address this with our housekeeping team to ensure it doesn't happen again. We're also sorry for the inconvenience caused by the inconsistent water temperature in the shower. We will have our maintenance team look into this matter.Regarding the check-in process, we apologise for the delay and the inconvenience it caused. We understand that this was frustrating, and we will review our procedures to ensure a smoother check-in experience for our guests in the future.On a positive note, we're glad to hear that you found the bed super comfortable and enjoyed our great location. It's also wonderful to hear that our staff were friendly and that you appreciated the complimentary minibar.We appreciate your feedback and hope that despite the issues, you were able to have an enjoyable stay overall. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant

Thank you for your review! We're thrilled to hear that you had a great stay and enjoyed our hotel's perfect location with parking at Melbourne Central. If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to welcome you back in the future. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for your feedback!

Thank you for sharing your experience with us. We apologise for any inconvenience caused by not receiving the email regarding the key pickup location. We understand that this could have been frustrating, but we're glad to hear that it all worked out in the end. We appreciate your understanding and hope that you had a pleasant stay overall. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for your review! We're delighted to hear that you enjoyed our hotel's great location and received excellent service from our Front Desk team. We strive to provide exceptional service to all our guests, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please let us know. We look forward to welcoming you back in the future. Best regards, Guest review assistant

Thank you for your feedback!

Dear Sir/Madam,We deeply apologise for the inconvenience you experienced during your stay regarding the miscommunication about the hotel facilities. We have since contacted third-party channels and have asked them to ensure the information is up to date. We furthermore apologise for the inconvenience caused by the reception hours. We take your comments seriously and will ensure this situation does not occur in the future. Kind regards,Guest Review Assistant

Thank you for your feedback regarding your stay. We're glad to hear that you found the room spacious and functional.We apologise for the inconvenience caused by not receiving the requested toilet paper. We understand that this was frustrating, especially for a two-night stay. We will address this issue with our housekeeping team to ensure that such oversights do not happen in the future.If there's anything else we can assist you with or if you have any further concerns, please let us know.Best regards, Guest Review Assistant

Thank you for sharing your experience with us. We apologise for the inconvenience caused by not receiving the twin room as requested on your booking. We understand that this was not the ideal situation for you.Regarding the issue with housekeeping, we apologise for the miscommunication and inconvenience caused. Our housekeeping services are typically available during specific hours, and it seems that there was a misunderstanding in this case. We will address this with our team to ensure that such situations are handled more effectively in the future.We appreciate your feedback and will use it to improve our services. If there's anything else we can assist you with or if you have any further concerns, please let us know.Best regards, Guest Review Assistant

Thank you for sharing your feedback about your stay in our studio apartment. We're glad to hear that you found the size of the studio to be good and appreciated the separate bedroom and living room area, as well as the double couch and full-size fridge.However, we sincerely apologize for the inconvenience caused by the air conditioning issue. We understand how important a comfortable temperature is for a good night's sleep. We're sorry that we were unable to fix the problem promptly and that it affected your second night's sleep.We appreciate you bringing this to our attention and we will address the issue with our maintenance team to ensure that it doesn't happen again in the future.If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.

Thank you for your review! We're thrilled to hear that you received excellent service from our friendly staff throughout your stay. We're also glad that you found the 1-bedroom apartment to be clean and spacious.We apologize for any inconvenience caused by the air conditioning not working to your desired settings. We appreciate your feedback and will address this issue to ensure a more comfortable stay for our guests in the future.We're delighted that you loved your stay and enjoyed our excellent location. If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you for taking the time to review your stay with us. We're glad to hear that you found our property to be in a great location, close to everything. However, we apologize for any inconvenience caused by the condition of the carpet and furniture. We appreciate your feedback and will take it into consideration as we strive to improve our accommodations.Regarding the smell in your apartment, we apologize for the inconvenience. We will investigate this matter further to ensure that it doesn't happen again in the future.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. If there's anything else we can assist you with, please let us know.

Thank you for your review! We're delighted to hear that you had a positive experience during your stay in our large, clean, and well-maintained apartment. Our staff takes pride in providing good and friendly service, so it's great to know that they made your stay enjoyable.We appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you for your feedback!

Thank you for your kind words and positive feedback! We're thrilled to hear that you found our hotel to be great value for the price and that you enjoyed the spacious rooms.Our staff takes great pride in providing friendly and attentive service, so it's wonderful to know that their efforts made a positive impression on you. We will be sure to pass along your compliments to the team.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you for sharing your feedback about your recent stay at our apartment. We apologize for any inconvenience you experienced with the bathroom and the missing items.We understand that the condition of the bathroom did not meet your expectations, and we apologize for any discomfort this may have caused. We will address this issue with our team to ensure that the bathroom is in better condition for future guests.Regarding the missing items, we apologize for any inconvenience this may have caused. We take the security and well-being of our guests' belongings very seriously. We have thoroughly checked our lost and found, but unfortunately, we did not locate the items you mentioned. We understand the importance of personal belongings and we regret any distress this may have caused.If there's anything else we can assist you with or if you have any further concerns, please let us know. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay at our hotel. We understand that the change in ownership/management may have resulted in some changes to the overall experience.We apologize for the lack of onsite staff and the condition of the lobby and common areas. We strive to maintain a clean and welcoming environment for our guests, and we regret that this was not the case during your stay. We will address these issues with our team to ensure that our standards are consistently met.We apologize for the inconvenience of having to check in around construction and the steps up to reception. We understand that this may have been inconvenient and we appreciate your understanding during this transition period.Regarding the non-functioning room phone, we apologize for any inconvenience this may have caused. We will investigate this matter further to ensure that all room amenities are in proper working order for our guests.We appreciate your feedback, as it helps us identify areas for improvement. If there's anything else we can assist you with or if you have any further concerns, please let us know. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards, Guest review assistant

Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We take your feedback seriously and will address these issues with our team to ensure that they are rectified.Regarding the pre-check-in experience, we apologize if you felt harassed. We strive to provide a smooth and hassle-free check-in process, and we will review our procedures to ensure that this does not happen again.We apologize for the unwashed dishes in the dishwasher. This is not up to our standards, and we will address this with our housekeeping team to ensure that it is properly taken care of in the future.Regarding the placement of the free water next to "chargeable" mini bar items without a price list, we apologize for any confusion caused. All mini bar items are free, and I believe there is a welcome card next to it stating the fact. Sorry we should have informed you upon check in.We apologize if there were any delays in answering your calls. We will investigate this matter further to improve our response time and ensure that our guests receive prompt assistance.Once again, we apologize for any inconvenience caused during your stay. We appreciate your feedback and hope to have the opportunity to make it up to you in the future.

Thank you for your review! We're glad to hear that you found our hotel conveniently located and that you enjoyed the spacious and well-appointed rooms. Providing good value for money is important to us, and we're delighted that you felt you received just that.If there's anything else we can assist you with or if you have any further feedback, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

Thank you for taking the time to review your stay with us. We're glad to hear that you enjoyed our property's great location and spacious rooms. We apologize for any inconvenience you experienced with the bath/shower accessibility. We understand that everyone has different needs and we strive to accommodate our guests to the best of our ability. We appreciate your feedback and will take it into consideration for future improvements.Regarding the pool, we apologize for any disappointment caused by its closure. The availability of our amenities may vary depending on factors such as maintenance or seasonal changes. We apologize for any inconvenience this may have caused during your stay.If there's anything else we can assist you with or if you have any further suggestions, please let us know. We value your feedback and strive to provide the best possible experience for our guests.Thank you again for choosing to stay with us.

Thank you for your review! We're delighted to hear that you found our location to be very good. We strive to provide our guests with a convenient and accessible location for their stay. If there's anything else we can assist you with or if you have any further feedback, please let us know. We appreciate your support and hope to welcome you back in the future.