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"Lovely room and facilities but why charge for car park if you’re staying, appreciate it’s near the airport but there must be a way of controlling access without penalising guests who have already paid to stay."

"Location is good"

"The hotel was perfectly located by the NEC. Staff were friendly & efficient"

"Overall an okay stay. Our room did not look like it had been fully cleaned when we arrived, there was a empty packet on the floor by the bed and the glass on the wardrobe was covered in finger marks. The room was also hotter inside than outside with no real way of opening window and a very small fan provided for us. I am glad they offered the fan but honestly it was the hottest room I have been in in years. The prices at the bar were appalling considering there was nowhere else to go for 10...

"Good hotel would stay again"

"Got 15% discount on food and drink when we joined free as members. 2 minutes from the airport. Food was lovely and good priced drinks. Will definitely stay here again now we know how close it is to the airport."

"The property is clean, well appointed and quiet."

"Great for an overnight stay"

"Great property, very quiet location, lots of golfers on the coarse so guess its good to (not a golfer). Food was amazing (though a little pricey) and the staff were incredible. With a nice bonus of a live act in the bar on Saturday night. The only let down was the pool etc. Locker rooms in need of some TLC, the pool was absolutely freezing and the steam room didnt seem to be working. All in all though a nice hotel, in a quiet area to get away from it all. "

"Great budget hotel, easy driving reach of town, friendly staff, EV charging."

"Room clean. Staff friendly. Ample car parking "

"The lift was broken so the service lift was the only option. However the landing areas were 'behind the scenes' and poor quality. I did not much care for the long black hairs stuck to the walls of the shower from a previous guest. Clearly not a good cleaning regime. The shower has my pet hate. The shower controls are behind the door. You can't use them without being inside it and it is too small to avoid getting the inevitable blast of cold water that is living in the pipes before whatever...

"Had to click on something to get to this part of the review. Never actually stayed at the hotel, but spoke to a lady called Catherine who was brilliant! We had to cancel due to family commitments, but good old Expedia wouldn’t refund as they said I was too late to do as, but I took out the cancellation cover with them which said I could cancel up to the 3/5, but they thought different. I will never use Expedia again. You need to speak to people not robots!!"

"Nice clean room. Really big bathroom Very hot but it was a hot evening outside The check-in was weird because we were asked to pay £5 for parking which wasn’t mentioned anywhere in the booking process. Considering it’s a motorway services accommodation, there’s really no choice unless we parachuted in. The hotel should have the honesty to include it in the price at booking."

"The breakfast had a great variety and fresh. Hotel nice with giod facilities. "

"Very nice hotel with good facilities. Good room, although a fridge & safe in the room would have been useful. Staff were excellent & food in the restaurant and at breakfast was very good."

"I have to say I waa really surprised at how nice this place was. The only issue for me (being a bigger bloke) was i couldn't fit in the shower as it only has a s.mall opening but I was able to get around ."

"The room was very nice and clean, staff very helpful, food really not so good would have expected better, parking ample, onsite massage facilities excellent."

"On the plus side, the bed was comfortable, the room was a really nice temperature despite having recently had a hot spell and the shower was consistent and powerful. The main hotel was attractively decorated but staff were mostly quite cold and actively irritated when I asked for fresh tea and coffee in our room, which was not provided overnight. This might being physically quite modern looking, there was always litter lying around in the corridors when we went to And from our room and tables...