Ok cool place, not cheap. But be prepared, this is a really local Japanese hotel. Almost no one speaks English behind the desk. The rooms are Japanese Rooms with Tatami, the Onsen's are beautiful and the key feature of the hotel. It's quite luxurious by Japanese standards but recognise you will probably be the only foreigners in the entire hotel.
But a warning as they they played tricky in the booking. Booked two months in advance, non-smoking, city view. 24 hours before the booking they contacted me to say they had no non-smoking rooms so downgraded my a room with no view, and no toilet. Oh and if I wanted to upgrade, they offered to double what I was paying. Not cool, not acceptable.
Thanks to Hotels.com and several panic emails we got sorted but this I found very scary way of managing. Was it because it was easier frustrate the foreigners then the locals? Having no one to speak English made it more a challenge. Thanks Hotels.com. You saved the day.
So yes once we got there some things sorted out and found a nice staff member that helped, but be prepared this is a really local experience and don't expect the western sensibilities. It's a local culture, local way, and so it has its cool adventure side as well as its hiccups.
Fantastic location with a great view over the city of Matsumoto. The Onsens are wonderful, spacious and modern. Definitively worth booking a private onsen. Breakfast buffet has a broad set of choices of Japanese and western dishes. Staff is very friendly and speaks English.
This hotel was an excellent stay. Beautiful views of Matsumoto and the mountains, amazing open air bathes and amazingly friendly staff. Dinner was very good and breakfast was also great. Wish we had stayed longer!
A nice Onsen hotel~
The meal provided was delicious and sophisticatedly designed.
เข้าพัก 1 คืน, มกราคม 2019
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Bonnie
27 ต.ค. 2018
ชื่นชอบ: พนักงานและบริการ
Nice onsen and lovely staff. The in-room onsen is smaller than I expected but the public one is nice. Women's one has two indoor pools and two outdoor. Room comes with half board (set dinner and buffet breakfast).