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"Rainwater was seeping in through the window and wetting the air conditioning unit, causing it to shut down. The breakfast service was severely neglected; there was absolutely no one there to replenish the food, despite the fact that many families were waiting to be served. Overall, the service is very poor, especially considering how expensive the rooms are."

"The hotel staff was amazing however the velvet was horrible! I almost missed my flight we requested our vehicle 10 mins before coming down stairs to the lobby. Went down stairs to wait for the vehicle 20 mins laters the car still wasn’t there. Went around to the velvet asked about the vehicle he responded with they didn’t get the notification. He stated he had to go get the key from someone and get the car his self. Waited 10 minutes went to the front desk to ask how much longer because we have...

"Everything was clean and orderly! Also staying at such a beautiful and historic hotel was fun! That said, there were two major issues: first is the room never cooling off despite the A/C being set to 60. It was always a little too hot, I recommend installing fans and triple checking rooms are cool before guest arrive. The second was the constant leak of water out of the bathroom tub faucet even though the water was off, it’s freaky constantly hearing that. Not huge issues but definitely should...

"We had an interior room and thoroughly enjoyed the quiet after being out in the hustle and bustle of Bourbon Street. We were close enough to walk pretty much anywhere we wanted to go and enjoyed all the dining options around the hotel. "

"Best shower I’ve had in many a hotel. Super friendly and helpful staff. Very personal feel overall."

"Clean, smells good, EXCELLENT customer service and nice staff! Great breakfast!"

"The rooms were huge! So much space, very clean, and excellent location to board a cruise the next day. One of our favorite places we have stayed!"

"Many shops and restaurants are walkable. The staff is outrageously kind, friendly and attentive! Just a lovely and charming property. We’ll be back for sure. "

"The staff is wonderful. They go above and beyond to make you feel welcome. Very friendly very accommodating. The property is very old world and whimsical. We enjoyed our stay "

"It was a pleasant stay no issues checking in or out"

"This was our 2nd stay at this property. It is in a quiet part of the French Quarter, but still easy to access all the things to do. The staff is warm and welcoming. The hotel is clean and feels very safe with so many cute little restaurants within a few blocks."

"The location is excellent. The staff was very friendly and helpful. If you're looking to immerse yourself in the heart of New Orleans this is the place to stay. Courtyards, balconies, fountain, pool and on-site parking. "

"Staff was really friendly, Rooms clean and great location "

"No business facilities were available. The lounge had a total of 8 chairs"

"New, nice and modern property offering a lot of privileges and perks!"

"Close and convenient. Comfortable. Friendly staff. Quiet and cute. Very glad we picked this place"

"We had a wonderful stay! The hotel location is perfect so close to Bourbon Street and the French Quarter. Our room was spotless, and Eddie at the front office was absolutely delightful and so helpful with our tickets. Highly recommend!"

"I booked room with a balcony Price with balcony and without balcony was to same They chargé me extra 120 per night they said that this is fault of Expedia and i can claim money from you m Can you do something with this ?"

"Construction right across the street made it hard to sleep once the crew started around 7 am. Otherwise, great location "