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"Apparently buried somewhere on this hotel's listing on Expedia it says everyone is expected to put down a returnable $100.00 cash deposit upon check in which will be returned in the checking out process. I did not see this advertised on Expedia or their site but found it after the fact when I had to do a deep dive into the fine print terms and conditions. Something like this needs to be advertised openly and highlighted. Many people don't have cash like that on hand and can't afford to put down...

"The hotel is the ideal location. It’s perfect for anyone looking to tour the city. Unfortunately, the staff is a mixed bag. Some were very helpful while others were rude and agitated when presented with a question or request. Here’s an example: after taking a shower, I noticed the shower head leaked and sprayed water soaking the sink, toilet paper, and the floor. Called maintenance and we identified that the ceiling in the bathroom was also leaking. Maintenance crew arrived, tightened the shower...

"They didn’t provide complementary water bottles."

"Excelente ubicación del hotel. Lo mejor es la alberca para los niños al regresar de visitar la ciudad."

"Perfect location and stay, it was really good for solo travel as wel."

"Inadequate A/C Heavy doors slamming all night Room wasn’t cleaned every day Pool didn’t have easy access"

"Rooms were not cleaned the whole time we stayed (3 nights). The restrooms on the first and second floors did not have toilet paper in them and were never restocked in 3 days. Staff was absent from front desk often."

"Firstly, the staff is VERY nice and very helpful. The rooms are clean and hotel is well maintained. It is in a great area and walkable to many different things. The restaurant/bar inside the hotel also is very nice. My only gripe is that 1 of the 2 elevators were not working for my stay so there was always a huge queue of people waiting to use the 1 working elevator. Nonetheless we had a great stay and I would 100% stay here again."

"Great accommodations , Fantastic location for the parks and lake area . Very walkable Breakfast hit and ready at 6"

"Always our go to when staying in Chicago and have any events close to the pier!! Highly recommend."

"Great location near Park, museums, restaurants, River Walk, and theaters. Kudos to Gail and Alex at the Concierge Desk -- they were so very helpful, patient and kind."

"Beautiful hotel, very clean, and unique, great shower. I just wish the waiting time for elevator was less."

"Great a must return"

"Nice place to stay"

"Nice"

"Very dirty. Sad as there is no reason for that. I would not recommend"

"Ein wunderschönes alt ehrwürdiges Hotel, komme jederzeit gerne wieder vorbei."

"Very nice hotel"