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"Staff members are friendly"

"The hotels location is great"

"Only thing I wish is this hotel had more or faster elevators as almost everyday you are waiting for the elevators."

"Rooms are spacious, clean and smells good. Food (breakfast and dinner) tastes good too. Staff are friendly and helpful. Location is great - close to shops and restaurants. "

"Over all it was a good stay"

"Friendly staff, nice breakfast, clean room with comfortable beds."

"Always loved Shangri-La Makati, great staff, ambiance, rooms, and so conveniently located."

"On the day that I checked-in, there were no towels in my room…not even a tiny piece. The housekeeping department told me that their towel supplier came in late. Several hours later, a housekeeper knocked on my door and provided me one piece of bath towel and a robe. I tried to understand the situation at first. However, on my 3rd day when I asked that my room be cleaned, they never replaced that one piece of bath towel and robe that I’ve been using since I checked-in. And so I had to re-use these things since no one was answering the housekeeping department phone when I kept calling, hoping to get an explanation as to why they still don’t provide enough towels, three days after. For this second blunder, I thought it is no longer acceptable. If a hotel cannot provide the most basic things, then why does it still operate ?"

"Close to shopping malls and excellent buffet."