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"Small room with no window"

"No slippers, no toothbrush, no fridge"

"Very well-appointed hotel and room, excellent location, pleasant staff. However, the check-in was too slow for a property of this quality. Also, the property texted me and asked if I needed anything, and I requested a mini fridge. The reply was that it would be delivered to my room, but it never was. It’s not a problem if there wasn’t one available, the problem was the unkept promise (and failure to follow-up). Finally, there was an unexpected charge to my credit card that I am waiting to have resolved. I expect it will be fixed, but again a property like this should not have such problems. I have stayed at a great many hotels in Manhattan and I have rarely had such a litany of issues, though admittedly in this case none were that big a deal."

"The grab n go breakfast was great and a good value. "

"Excellent "

"Great location and hotel "

"Hotel Saint James is perfectly located in the middle of the Times Square/Theatre district. It is a clean, family run hotel that has a wonderful staff who are so helpful. "

"The location couldn't be beaten. Cozy room with everything we needed. I would definitely stay here again. "

"Customer service was top tier. Service and amenities were great. I truly appreciate having somewhere safe to leave our luggage while we explored on our day of departure. Thank you to all the staff for their hospitality!"