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"This hotel is overpriced for what you get. Clean room, some of staff friendly, breakfast is good, spa is good. Property needs better maintenance."

"Overpriced and not 5-star standards. The lobby and grounds are impressive, staff are accomodating, wifi is good. But my first room had maintenance issues so I had to change rooms. Sadly, there was a cockroach inside a food tray during the breakfast buffet. Air conditioning isn't reliable. Hotel is overpriced for the quality, unfortunately, I would not stay again."

"There is no elevator for now so you will have to climb a ton of steps. Great employees,quite noisy with motor bike sounds and car horns blaring at the dead of night."

"I liked the room set up. I didn't like the fact that there was no robe in the closet. I also found a tiny cockroach in the the bathroom. Hopefully it's just a one off incident. Otherwise infestation must be checked for. Thanks"

"Food expensive with quality no many choice if you are not local. Same desert same starter same food. The hotel is expensive and does not have all the standard for the price."

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"This was my 4th stay at Urbano and my least enjoyable. I was extremely upset that the gym had no power and therefore only the treadmill half worked on 2 of my 8 days. The two other powered machines did not work. To top it off my wife’s cousin overhead two housekeepers saying disparaging things about my wife. I wasn’t told this until I got back to America. We often interacted with these staffers on our previous visits and always looked forward to seeing them and other staffers at the Urbano. As...

"The staff was helpful in all of my needs. Transportation, meals, laundry etc, etc etc"

"Bath mat a little grubby. Got a shock off the shower spray and tap, even with water heater turned off. Reported to front desk; they did not seem surprised. Breakfast OK. Margarine and jam for toast served in original large tubs or jars, used by all tables. Not very sanitary, as can't control what people do with it or how they get the jam etc out of the home sized packaging. Do they lick their spoon and then dip it again into the jam or margarine? And how long do these sit uncovered during...

"Staff was very kind and accommodating. Rooms and facilities were a little worn down. Food was ok."

"Some of the staff were very helpful while others were extremely argumentative. My guests & I felt that there were many inconveniences including the elevator not working, requiring us to climb many flights of steps to our room, and varying water damage throughout our room itself."

"We loved this property, clean, perfect location and the staff was so kind and friendly! We would recommend this hotel!!"

"Safe property and easy check in and out"