Dear Guest, We would like to thank you for your high rating. We are very pleased you had a perfect stay. We look forward to the pleasure of seeing you again in the future. Kind regards, Antonio Martín, Deputy Manager

Estimado Miguel,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos llena de orgullo saber que su estancia en Urban ha sido tan satisfactoria que nos considera su opción predilecta en Madrid. La limpieza y el estado de nuestras instalaciones son prioridades para nosotros, y su reconocimiento nos impulsa a mantener y mejorar nuestros altos estándares.La amabilidad de nuestro equipo es un reflejo de nuestro compromiso por ofrecer un servicio excepcional. Nos complace que las comodidades de nuestras habitaciones hayan contribuido a una experiencia tan positiva durante su estancia.Quedando a su entera disposición, le enviamos los saludos más cordiales,Andreu Canals, Director general

Estimado Heriberto,Muchas gracias por su comentario.Nos llena de satisfacción saber que la limpieza y amplitud de nuestras habitaciones, así como el diseño único del hotel, hayan sido de su agrado, realzando la experiencia Urban que nos esforzamos por ofrecer a cada uno de nuestros huéspedes.Lamentamos que nuestro servicio no haya cumplido con sus expectativas en esta ocasión. Nos esmeramos continuamente en brindar una atención al cliente excepcional y tomamos nota de sus comentarios para asegurarnos de mantener nuestros altos estándares. Apreciamos también que haya destacado la calidad y variedad de las amenidades de habitación, aspectos en los que ponemos gran cuidado para asegurar el confort y bienestar durante su estancia.Nos enorgullece que el personal de Urban haya contribuido a una experiencia positiva y le agradecemos por reconocer su amabilidad y disposición para ayudar. Estamos comprometidos con la excelencia en hospitalidad y nos alegra que esto se refleje en su interacción con nuestro equipo.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para que su experiencia sea aún más satisfactoria.Atentamente,Andreu Canals, Director general

Dear Gordon,Thank you for this feedback concerning your recent visit.It's heartening to learn that our distinctive ethnic art and modern design left a lasting impression on you. Furthermore, our central location indeed serves as the perfect gateway to Madrid's prestigious galleries and vibrant social scene. We also take great pride in maintaining our rooms to a high standard of cleanliness and spaciousness, ensuring our guests enjoy comfort and luxury. Our staff is also thrilled to have contributed positively to your experience with their friendly and attentive service.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Andreu Canals, General Manager

Estimado Miguel,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Reciba un cordial saludo,Andreu Canals, Director general

Dear Guillermo,We thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope that you will stay with us again many more times in the future. Best wishes,Andreu Canals, General Manager

Dear Leonid,Thank you for your positive review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to welcome you back in the future.Best wishes,Andreu Canals, General Manager

Dear Erina,Thanks for this kind review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again. Best regards,Andreu Canals, General Manager

Dear Kamran,Thank you for such a positive review of your stay.We are elated to hear that our central location served you well during your visit, making it convenient for you to explore the vibrant city of Madrid. Your appreciation for the design and immaculate condition of our rooms is a testament to our commitment to providing a pristine environment for our esteemed guests. Furthermore, we pride ourselves on our professional and courteous staff, and it brings us immense satisfaction to learn that our door team especially made a positive impact on your experience.We all hope to welcome you back in the future.Best wishes,Andreu Canals, General Manager

Dear Ming,Thank you for taking the time to share your opinion with us.Our location is one of the things we are very proud of about our hotel. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Andreu Canals, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.It's truly gratifying to hear that you appreciated the exquisite decoration of our spaces and found them wonderful to be in. Our team is delighted to know that our service met your high standards and that our staff's friendliness made a positive impact on your stay. We're also thrilled to receive your commendation on the cleanliness and amenities of our rooms, reflecting our commitment to provide a comfortable and well-furnished environment for our guests.We look forward to your next visit.Best regards,Andreu Canals, General Manager

Dear Sénia,It was a pleasure to receive this great review.We're thrilled to hear that our staff made a great impression and contributed to making your stay exceptional. It's delightful to know our prime location provided you with convenient access to the beauty of Retiro Park and the vibrant Gran Via.We look forward to seeing you again. Best regards,Andreu Canals, General Manager

Estimado Rafael,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones.Nos ha alegrado muchísimo leer el excelente concepto que se lleva de todo el personal del hotel. Para nosotros ha sido un verdadero placer poder atenderle.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,Andreu Canals, Director general

Dear Joycette,Thank you for giving us an excellent review.We're thrilled to hear that our attentive service and comfortable accommodations made such a positive impression on you. It's wonderful to know that our diverse breakfast offerings and delicious coffee added to the enjoyment of your stay.We regret to hear about the inconvenience you experienced with the air conditioning and appreciate your understanding. Although our fitness facilities may be compact, we hope our central location provided ample opportunity for exploration and enjoyment outside the hotel.Our team is also pleased that you enjoyed our on-site bar and Michelin-starred restaurant, and we're glad that our location served as a convenient base for your shopping and dining endeavors.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Andreu Canals, General Manager

Estimada Romina,Con gran alegría recibimos su excelente comentario tras su alojamiento en nuestras instalaciones.Tenga por seguro que siempre nos agrada ofrecer la mejor atención a nuestros huéspedes, y nos complace que haya disfrutado de nuestras instalaciones y hospitalidad durante su estancia, destacando nuestra ubicación y el buen servicio recibido.No dude de que será nuevamente un placer para todos nosotros volver a verle. Saludos cordiales,Andreu Canals, Director general

Dear Johan,Thank you for letting us know that you enjoyed your stay.We're thrilled to hear that our staff's excellence contributed positively to your stay and that our central location met your expectations. Your appreciation for the cleanliness of our rooms is greatly valued, and we are delighted that you found our accommodation comfortable. It's our pleasure to maintain the hotel's condition to provide a pleasant environment for our guests.We look forward to welcoming you back. Best wishes,Andreu Canals, General Manager

Dear Johan,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that our central location served you well during your visit to Madrid and that you found our rooms impeccably clean and comfortable. Our team strives to maintain the highest standards of cleanliness and guest comfort, so your acknowledgment is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Andreu Canals, General Manager

Estimado Ramón,Queremos agradecerle en estas líneas que compartiera su excelente valoración.Nos complace saber que ha encontrado nuestra ubicación conveniente para negocios y ocio.Ha sido un placer hospedarle y sin lugar a dudas su deseo de recomendarnos, es nuestra mayor recompensa.Esperamos volver a verle en futuras ocasiones.Cordiales saludos,Andreu Canals, Director general

Dear Carmen,Thank you for positively reviewing your stay.We are delighted to hear that you enjoyed the prime location of our hotel and appreciated the services provided by our dedicated team. Your kind words about the hotel's beauty and the cleanliness of your room are truly appreciated. It's wonderful to know that these aspects contributed to a memorable stay.We look forward to seeing you again. Warmest wishes for the holiday season!Andreu Canals, General Manager

Dear Maritza,Thank you for taking the time to share your experience with us.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back for another excellent stay with us. Warm regards.Andreu Canals, General Manager

Dear Phillip,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Andreu Canals, General Manager

Estimado Cesar,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestra propuesta gastronómica y el excelente servicio recibido.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,Andreu Canals, Director general

Dear Cameron,Thanks for the time taken to share your experience.It's wonderful to hear that you enjoyed the unique blend of modern amenities and antique decor that our hotel prides itself on. We're also glad that the overall cleanliness and condition of our hotel met your expectations, and that you found our service to be top-notch. While we note your comment regarding the absence of a clothes iron in your room, we would like to mention that we offer a laundry service that includes ironing for our guests' convenience.We hope to have the opportunity to welcome you back. All the best,

Estimado Enrique,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos complace saber que considera nuestro hotel como su favorito en todo el mundo y que ha valorado tan positivamente los servicios de la habitación. Nos esforzamos por ofrecer una experiencia única con amenidades de alta calidad y nos alegra que haya disfrutado de ellas.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,

Dear Aleksandar,Thank you for this kind review.We're thrilled to hear that your stay with us was a remarkable one and that our team's attention to detail contributed to a perfect experience. It's wonderful to know that our central location added to the convenience and enjoyment of your visit. We're also delighted that the cleanliness and comfort of our rooms met your expectations, and we appreciate your kind words regarding our staff's courteousness and service quality. Rest assured, we are committed to maintaining these high standards for all our guests.We look forward to the opportunity to welcome you back in the future,Kind regards,Andreu Canals, General Manager

Dear Guest,Thank you for this positive review.We're thrilled to hear that your stay was exceptional and that you found our accommodations and service to be impeccable. We appreciate your suggestion regarding the communication about events in the vicinity of our establishment. While we strive to provide a tranquil environment, the central location of our hotel does mean that city events, such as protests, can sometimes occur nearby. We understand that this can impact our guests, and we will take your feedback into consideration to better inform our guests of any events that might affect their stay. Rest assured, our team is dedicated to ensuring the comfort and satisfaction of our guests at all times.We look forward to having the opportunity to welcome you back in the future. Best wishes,Andreu Canals, General Manager

Dear Helga,Thank you for this review of your recent stay.We are delighted to hear that you enjoyed our hotel design, staff, and the bar at the lobby. Our team takes pride in providing a clean and comfortable environment for our guests.We understand that you found the rooms to be a bit dark. Our rooms are designed with a unique ambiance, and we have a light system in place to adjust the lighting to your preference. Our staff is always available to assist you with any adjustments to ensure your comfort during your stay.We look forward to welcoming you back.Best regards,

Dear Clayton,Thank you for taking the time to review your recent stay.We are thrilled to know that you appreciated our excellent location in the heart of Madrid, making it convenient for you to explore the city. It's great to hear that you found our hotel luxurious and well-maintained, and that our staff provided top-notch service to ensure your comfort.We truly appreciate your kind words and high ratings for room cleanliness, hotel condition, service, and room comfort. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Andreu Canals, General Manager

Dear Eduardo,Tthank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our staff welcoming and appreciated the unique design of our hotel. It's great to know that you enjoyed your dining experience at our Michelin-starred restaurant, CEBO. We take pride in offering our guests an exceptional culinary journey.Thank you once again for your kind words, and we hope to see you soon,Best regards,Andreu Canals, General Manager

Dear Henriette,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our hotel beautiful and appreciated its excellent location, making it easy for you to explore the city. Our team takes great pride in providing exceptional service, and we are delighted that you felt at home during your stay with us.Once again, thank you for your kind words and we look forward to welcoming you back in the future.We hope to see you again soon, Warm regards,Andreu Canals, General Manager

Dear Guest,Thank you for sharing the review of your stay.We really appreciate your recognition of our team's excellent service.We hope to welcome you back.Best wishes,Andreu Canals, General Manager

Dear Yvonne,It was a pleasure to receive this great review.We are thrilled to hear that you found our staff to be super friendly and professional. Our team takes pride in providing exceptional service to all our guests, and we are glad that it made a positive impact on your stay. It's also great to know that you enjoyed our beautiful rooms, which are designed with comfort and style in mind.We look forward to seeing you again. Best regards,

Dear Rosa,Thank you for taking the time to leave your review.We work hard to meet expectations like yours, and we’re delighted you had a great experience with us.We are happy that you found our location to be so suited to your needs.We look forward to welcoming you back on your next visit to Madrid. Warm regards,Andreu Canals, General Manager

Dear Marla,Thank you for taking the time to share your feedback.We are sorry to learn that some aspects of your stay did not meet your expectations.We take your feedback regarding the room condition seriously, and we would like to assure you that we maintain high standards of cleanliness and maintenance throughout the hotel. Our rooms are designed with a focus on comfort and functionality, and we apologize if you encountered any issues with the lighting, flooring, or bathroom facilities. We appreciate your feedback, as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.We hope to welcome you back again.Best regards,

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 편안하고 안락하게 머물다 가셨다니 저희도 기쁘네요. 다만, 소음으로 인해 불편을 겪게 해드린 점 죄송합니다. 투숙 중 경험하신 부분에 대한 의견을 바탕으로, 앞으로 더 나은 환경을 제공하기 위해 발전하는 호텔이 되도록 노력하겠습니다. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 마드리드에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Andreu Canals, General Manager

Dear Leonor,Thank you for sharing the review of your stay with us.We are thrilled to hear that you found our hotel to be neat, clean, and that our staff made a positive impression on you. Our team takes great pride in providing exceptional service and maintaining a welcoming atmosphere for our guests.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.Best regards,

Estimado Augusto,Queremos agradecerle en estas líneas que compartiera su inmejorable apreciación sobre el Hotel Urban.Nos complace saber que la atención de nuestro personal fue excelente y que disfrutó de la limpieza de las habitaciones, las instalaciones del hotel y los servicios que ofrecemos. Tenemos un equipo que se esfuerza por brindar un servicio de alta calidad para que los clientes disfruten de una experiencia inolvidable.Agradecemos sus comentarios y nos alegra saber que su estancia fue satisfactoria en todos los aspectos.Esperamos tener el placer de recibirle nuevamente en su próxima visita a Madrid. ¡Hasta pronto!!Andreu Canals, Director general

Estimado Pablo,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos alegra mucho que haya depositado su confianza en el Urban eligiéndonos como su hotel de confianza durante estos días que ha pasado en Madrid. Confiamos en que se lleve un magnífico recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,Andreu Canals, Director general

Dear Henry,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you appreciated our central location, making it easy for you to explore the city and visit various points of interest. It's great to know that our experienced and friendly staff contributed to your enjoyable stay.We look forward to your next visit, Best regards,Andreu Canals, General Manager

Dear Elisa,Thank you for this positive review.We are thrilled to hear that our team, especially Tania, exceeded your expectations and provided exceptional service. Our team takes great pride in creating a welcoming and memorable experience for our guests. It's fantastic to know that you appreciated the unique art and design of our hotel, as well as the cleanliness and comfort of your room. We are also delighted that you found our location to be perfect for exploring the vibrant city of Madrid.We look forward to seeing you again. Best regards,

Dear Christopher,Thank you for such a positive review.We are delighted to hear that you found our location perfect for exploring Madrid and that our staff provided excellent service. Your kind words about our terrace and CEBO restaurant are much appreciated, and we are thrilled that you enjoyed the culinary offerings and our unique Glass by Sips cocktail bar.We look forward to seeing you again in the future.Best regards,

Dear Angela,Thank you for your recent stay and for taking the time to leave a review.We are delighted to hear that you appreciated our clean and well-stocked rooms, as well as our convenient location. Our team takes great pride in maintaining a high standard of cleanliness and providing all the necessary amenities for our guests' comfort.However, we are sorry to hear about the noise issue you experienced during your stay. Our hotel is designed with soundproofing in mind, but we understand that sometimes disturbances can still occur. We will look into this matter and take appropriate measures to ensure a more peaceful environment for our guests.We hope you will give us another opportunity to deliver an improved experience on your next stay.Kind regards,

Liebe Sabine,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.Es freut uns zu hören, dass Sie die Lage unseres Hotels und die Sauberkeit als positiv empfunden haben. Wir legen großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wir bedauern jedoch, dass Sie mit Ihrem Zimmer nicht vollständig zufrieden waren. Es tut uns leid, dass Sie ein dröhnendes Geräusch im ersten Zimmer und fehlendes Tageslicht im zweiten Zimmer bemerkt haben. Wir nehmen Ihr Feedback sehr ernst und werden die Situation prüfen, um zukünftige Gästeerfahrungen zu verbessern. Bezüglich des Küchengeruchs möchten wir uns ebenfalls entschuldigen und werden dies mit unserem Küchenteam besprechen, um mögliche Lösungen zu finden. Wir sind stets bemüht, unseren Gästen ein angenehmes Ambiente zu bieten, und wir verstehen, dass der dunkle Stil der Zimmer nicht jedermanns Geschmack ist.Wir hoffen, dass Sie uns trotzdem noch einmal besuchen werden, um Ihnen ein besseres Erlebnis bieten zu können.Mit freundlichen Grüßen,Andreu Canals, Hoteldirektor

Dear David,Thank you for taking the time to share your opinion with us.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion. All the best,Andreu Canals, General Manager

Dear Guest,Thank you so much for this glowing review.We are thrilled to hear that you enjoyed our perfect location, comfortable modern rooms, and excellent service. Our team takes pride in providing a memorable stay for our guests, and it's great to know we succeeded in doing so for you.Moreover, we are delighted that you appreciated our pool and rooftop, which indeed offer a true oasis in the middle of the city. We strive to create a unique and relaxing atmosphere for our guests, and it's fantastic to know that you enjoyed it.We look forward to welcoming you again. Best wishes,

Dear Avijeet,Thank you for taking the time to share your review.We are sorry that not everything was to your satisfaction.However, we would be interested in knowing how we could have improved on your time with us.The entire team certainly hope we can see you again in the future. Kind regards,Andreu Canals, General Manager

Dear Paul,Thank you for your review.We are delighted to hear that you appreciated our central location, beautiful property, and friendly staff. Our team is always dedicated to providing exceptional service to our guests.We apologize for the inconvenience you experienced with the clogged shower in your room. Our maintenance team is always available to address any issues that may arise during your stay. We also understand that the pool area can be quite popular during peak hours, and we are continuously working on enhancing our facilities to accommodate all our guests. We appreciate your feedback and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,

Dear Takis,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our location convenient and appreciated the professionalism and friendliness of our team. We take pride in maintaining high standards throughout our property and are glad that it met your expectations.Regarding your concern about the counter space in the rooms and the lighting, we understand that preferences may vary, and we apologize for any inconvenience caused. Our rooms are designed with a focus on upscale materials and unique ambience, which may contribute to the lighting. However, our team is always available to assist with any adjustments to make your stay more comfortable. We will take your feedback into consideration for future improvements.We hope to welcome you back to our hotel in the future. Kind regards,Andreu Canals, General Manager

Dear Aurélie,Thank you for this positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again. Best regards,Andreu Canals, General Manager

Dear Susan,Thank you for sharing your opinion of your stay with us.We are thrilled to hear that you found our staff amazing and friendly, and appreciated the beautiful decoration and cleanliness throughout the hotel. It's great to know that you enjoyed your spacious room with a comfortable bed, large TV, and well-stocked minibar. We're also glad that you loved the bathroom with its rainfall shower and bathtub.Thank you for mentioning our pool and rooftop bar, which are indeed popular spots for our guests during the summer season. We truly appreciate your high recommendation and are delighted that you had such a memorable stay with us.We look forward to seeing you again. Best regards,