Dear Mark, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. We do work with minibars/coolers in the rooms, however, if you need to store medicaments or baby necessities, our Concierge will be more than eager to assist you. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene

Dear Ivy, thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful stay with us and that our staff went above and beyond to provide you with excellent service. We take pride in delivering exceptional customer service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back in the future and exceeding your expectations once again. Kind regards.Olga

Dear Viktoria, thank you for your review. We are glad to learn that you loved your stay with us, and please rest assured we will share your comments regarding our lighting with our team to take appropriate action. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Luis, thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful stay with us and that our staff went above and beyond to provide you with excellent service. We take pride in delivering exceptional customer service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back in the future and exceeding your expectations once again. Kind regards. Olga

Dear David, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We also appreciate your nice comments towards our friendly team. We look forward to welcome you back soon! Kind Regards,

Dear Stefan, thank you for taking the time to write a review. I'm sorry if your room was anything short of spotless on this occasion. This does not meet our usual high standards and we wish we could have made this right for you during your stay. Please rest assured that we will take your feedback into consideration to improve. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards, Solari

Dear Carine, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

Dear Roby,Thank you for sharing your experience. We are sorry to see we have fallen short on some aspects of your stay with us and apologies for the inconvenience caused. However, we hope you enjoyed the other aspects of the hotel.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind regards, Kristine

Dear Jasmin, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay! We truly hope you come back to stay with us again very soon. Kind regards, Solari

Dear Don, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

Dear Assia, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

Thank you for your nice comment, Richard,We are glad that you found our hotel nice and close to Waterloo. Looking forward to you coming again! Kind regards,

Dear guest, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

Thank you for taking the time to leave us your amazing feedback, Brandon,We are so happy to see you enjoyed your stay with us during the celebration of the birthday and that you experienced very friendly service from our staff. We cannot wait to welcome you back! Kind regards,

Dear Obinna, thank you for your review. While we are pleased our Guest relation manager provided you with great assistance, we regret to hear about your disappointment with our room service staff and reception team. We will share your comments with our team to better our service next time. We hope to see you again in the near future. Kind regards

Dear David, thank you for your feedback during your recent stay. We are glad you enjoyed your stay with us. We do look forward to welcoming you again. Kind Regards, Alina

Dear Leon,Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.Kind Regards,Kristine

Dear Caroline, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Yadira, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Becky, thank you for your review. We are glad to learn that you loved your stay with us, however, please accept our apologies if you found our staff any less than warm and welcoming. Please rest assured your comments will be shared with our team to take appropriate action. Hopefully, this will not deter you from staying with us again, as we hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you for your message, Thimo,We are glad that you found our hotel in a very centrally located. Nonetheless, we are sorry to see that your stay didn't quite live up to a 5/5 experience - which is always our aim. We hope we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards,

Dear Emilia,Thank you for taking the time to share your feedback from your visit to Park Plaza London Waterloo We are sorry to see we have fallen short on some aspects of your stay with us and apologies for the inconvenience caused. However, we hope you enjoyed the other aspects of the hotel.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza London Waterloo, I look forward to welcoming you back.Sincerely, KristinePark Plaza London Waterloo