Lake Kawaguchi

As a retired couple from Australia, this was our first ever Japanese hotel stay. We were very happy with our choice. Check in was smooth, with the staff both helpful and friendly. When language was an issue, Google Translate worked a treat both ways. Our room was well-equipped and comfortable. Great Wi-Fi, very large TV and a very efficient air conditioner. The supplied products (shampoos, moisturisers, etc) were numerous, very generous and of excellent quality. The provided free facilities in the lobby were also very generous, and included coffee, cold drinks and snacks. The included breakfast was simply amazing. We had the #3 which we enjoyed immensely. On the two days that we were there, we definitely weren’t looking for lunch afterwards! Would highly recommend.

いつ来ても家にいるような感覚で、唯一欠点を挙げれば温泉がないことぐらい。スタッフも本当に素晴らしく滞在中は毎回全くストレスがない。都内滞在の時はいつも空き状態をチェックするホテルである。

Great hotel for families, first timers and those who want to be close to the center but not in it. The room was great, all amenities upgraded for use to travelers from all parts of the world. They offer a good turn down service, and offer a huge in-room dining service, with all types of cuisine available. You don’t have to leave the hotel - they have all types of restaurants on site. Taxis line up right outside with the staff helping you as well. And it’s walkable to a train station as well. All in all, a great choice. The facilities might feel a little dated but it more than makes up with the friendly staff, updated facilities and technology. We also got to avail their lounge services with our package & didn’t miss anything! Great breakfast buffet, lunch & cocktails. Loved it!