I loved every minute of my stay. Amazing place, beautiful views and very kind staff. I was so happy that the dinner was served in my room, such a unique experience.
Special thanks to Kubota who served our dinner and was so very kind to explain every dish for us. You're the best!
Can't wait to comeback!
Eine schöne Unterkunft im japanischen Stil; die Lage ist hervorragend!
Das Essen mag nicht für jeden was sein, da leider alles roh ist. Dennoch war das Personal sehr freundlich und zuvorkommend und auch die Onsen waren sehr angenehm!
We had a wonderful stay at the hotel. The room was clean, comfortable, and well-maintained, the food was excellent and the staff were very friendly.
Overall, we were very happy with our experience and would definitely consider staying here again. Thank you for making our stay so enjoyable!
The entire staff, English speaking and nonspeaking, is incredibly helpful and attentive. My family and I had an amazing time there to relax and unwind. They have multiple onsens available to male and female guests and they change the availability throughout the day. The food was an amazing dining experience as well. They have an array of tastes and bites for the breakfast meal and dinner.
Overall we enjoyed our stay. The breakfast and dinner services were elaborate and exquisite. The staff were very polite. We felt the rooms were spacious but there was a smell, suspect food smell from the dinner. Would be nice to have air freshener or a reed diffuser in room. The shuttle service while convenient was inconsistent. You need to use the payphone at train station for pickup. One of our pickups took over 30min and I had to call 2x to check.
เข้าพัก 2 คืน, พฤศจิกายน 2026
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Katerina
28 ก.ย. 2026
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
All the staff were really nice and friendly, but especially the young lady serving us our dinner, as well as, the gentleman (who learnt his English in NZ:)) at at the reception. Lovely views over the lake. We have also enjoyed the dinner served in our room. I would only say that the hotel is quite dated and has musty smell throughout. Still was great to experience traditional Japanese hospitality.
Beautiful, Quiet Room with Great Views — But Service Doesn't Match the Price
The room was absolutely beautiful and very quiet, with a wonderful view. The staff was genuinely friendly and welcoming, and both the Japanese-style breakfast and dinner were excellent — some of the best food I had on the trip. The only reason I'm not giving five stars is the service level: at $600 a night, I'd expect more personal attention, such as help with luggage and being escorted to the room. Those small touches were missing, and at this price point they really should be standard. Overall, a lovely stay, but the service needs to catch up with the price tag.
Very lovely place. Our room had a view of Mt Fuji (when it wasn't cloudy). It was 100% a traditional Japanese Inn, which we liked. They prepared breakfast and dinner, every day. There was a lot of traditional local Japanese food (which I mostly liked despite my western pallet). The staff were incredibly kind! Overall, an amazing experience!