Search Hotels in Ketintang, Surabaya

"As a five star hotel can't you use a better hair dryer?"

"Great hotel. Conveniently located."

"Clean room and breakfast very nice "

"Staff friendly and very helpful "

"The check-in was extremely terrible. We had proper reservation but the hotel reception was trying to give us a hard time. First, they denied the guest check-in. Then they tried to question whether reservation was the day before but it's not true. Then they didn't accept screenshot of reservation from WhatsApp (with proper reservation number) and forced us to download pdf of the reservation and sent to them. After all these, they told us the hotel was fully booked. It seems to us that they overbooked or not connected well to hotels.com system. So, we have to contact hotels.com staff right away. After hotels.com staff called them, we could finally checked-in. The entire process took like 40 minutes of frustration. I would recommend to avoid this hotel at all cost!"

"Had an enjoyable stay"

"Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again. "

"This place is really nice and good for long term stays. It’s one of my favorite places to stay to be honest, even has a washer dryer in the room we stayed in."

"It was great for the value. Easy location close to mall and train station. Some amenities seems dated and need of repair. Overall comfortable and convienent! Friendly staff and security!"