This was to be a bit of a splurge but the room we had literally had no windows to the outside (only one window that looked onto a brick wall a few inches outside. We complained and they did change the room which was good and the room was a marked improvement. As he had arrived late (730pm) and the hotel is 15min taxi to restaurants etc, we asked for dinner. But as we hadn’t booked dinner they refused. Again we complained and again the responded and fixed us a simple noodle meal which was fine. With the mess up on the room would have been nice if they just agreed to provide us dinner, but that didn’t happen. On the last night (stayed 3) we had to be moved to another room as one we were moved to was apparently booked. Room was fine but all just a hassle. The staff were courteous, but the whole experience was not what we had hoped nor paid for
beautiful ryokan in the hills overlooking kanazawa. only stayed the night and wished i could have stayed a month. room was perfection, with splendid views, a vast bath, and a long wall covered with a panelled brush-painting of bamboo. for many the stunning dining room will be the central attraction as the chef creates multi-course dinners with lapidary presentation, including glass jars of smoked beef and tongue and shrimp hidden under a pile of autumn leaves and a huge persimmon infused with with distilled liquid for dessert. the staff were welcoming and thoughtful. a one-in-a-million traditional inn.