Corrective measure were taken immediately by our staff. Our sincere apologies for the unfortunate issue.

Dear Guest Thank you for your feedback. All vehicles including taxis were not allowed to enter INTO the city center during the annual Chingay Street Parade. The receptionist was suggesting that the guest had a much better chance to catch any taxi still remaining in the city center. We hope this clarifies the miscommunication due to circumstances beyond our control as the issue lies outside our property.