The woman who worked in the daytime was wonderful.
I was surprised at breakfast one morning when I was told I could not take my small dish of cookies to my room- I am the most clean person ever and after being kept up all night by very loud guests I thought the comments about my cookies were a little ridiculous.
One of the night managers seemed to ignore the very loud volume that kept me up all night because of the loud noise.
On the day of my check out I was told I owed money for a cappuccino
that I asked for one day.
I don't understand this policy as I was a guest for 13 nights and it was offered at breakfast every day.
One last thing; I would suggest you have breakfast from 7-10:30 because we are on vacation and it is nice to not have to rush in the morning.
Thank you for your attention .
The staff were all very nice and helpful except room cleaning staff. The cleaner never mop the floor, so the floor was dusty with full of someone’s hair. Also, they never replenish instant coffee and tea bags. They just made a bed and empty a waste bin. The service standard of room cleaning needs to be improved.
Other than that, the hotel facilities were fabulous and enjoyed my stay.
Hôtel idéalement situé dans le centre historique d'Istambul, proche de toutes les visites que nous souhaitions effectuer. Personnel charmant et serviable. Nous recommandons vivement cet hôtel.
Toutefois l'isolation phonique entre les chambres (hôtel annexe à 10 mètres de l’hôtel principal ) laisse grandement à désirer. En effet les occupants de la chambre contiguë rentraient très tard dans la nuit, étaient irrespectueux et bruyants, de plus leur enfant hurlait dans la nuit. cette situation ne nous a pas permis de nous reposer correctement.