"Der Empfang war persönlich und angenehm und zuvorkommend. Wir haben so einige Informationen vorab erhalten.
Das Zimmer war okay aber etwas klein. Das Fenster war ganz zu öffnen aber klein.
Bett war sehr bequem.
Bad hat super funktioniert.
Frühstück war eine super Auswahl und Gym sowie Spa waren ebenfalls angenehm.
Gerne wieder"
"It was in a quiet and safe area.
The room and the hotel was very clean and comfortable.
The staff was very friendly and kind.
If you have WhatsApp, you can communicate very smoothly with the hotel staff.
Our flight arrived very late at night, but they provided us with Airport pickup service and waited for us to safely arrived at the hotel.
I would recommend this hotel to everyone!"
"Super séjour. Chambre très agréable avec un petit balcon et un lave linge. Communication très fluide avec le gestionnaire, situation très bien calme et sécurité. Proche des peux de visites principaux. Juste un petit conseil il faudrait voir pour enlever le calcaire du pommeau de douche et une solution pour les remontes d’odeurs parfois. Sinon rien à dire je reviendrais sans problème. C’est très bien. Je recommande. "
"Superb staff!!! We had some problems with my flight and luggage from Danang. They assist me in communicating with the airline and also other parties to take my luggage back."
"If not for the billing mistakes and claims for minibar (which were resolved) it would have been perfect. Don't tell the guest that the water and soft drink is complimentary in a suite when your staff then claims payment for this. "
"The hotel made my first trip to Hanoi really memorable and sweet.
From the first minute we stepped feet in the property to the last second we left, every staff member made us feel comfortable, warm and well nurtured.
Thanks again for being genuinely nice and extremely generous "
"Fantastic Stay in the Heart of Hanoi!
My boyfriend and I had an amazing stay at this hotel in Hanoi. The location is unbeatable, right in the heart of the city's vibrant center, making it easy to explore all the local attractions.
Ruby and the entire staff were incredibly helpful and always ready to offer advice and organize excursions, even multi-day trips. Their dedication to ensuring we had a great experience was truly impressive"
"Only stayed for one night but we were made to feel welcome as soon as we arrived. We were given snacks and a drink, check in was quick and easy and we were given a room upgrade to an amazing suite. The hotel and room was stunning and the staff were very friendly and helpful.
Wish we could have stayed longer and would definitely recommend. "
"I chose a room with an interior window because I knew I would not be spending much time in it, if you are going to be in the room, you may want to choose one with a view. The location is perfect for exploring the old quarter and accessing excursions. The property is very clean and the staff is friendly and open to providing any assistance you may need. "
