Igreja de Nossa Senhora do Carmo da Antiga Sé

staff was excellent, great location

The staff was very kind, attentive, and always willing to help. The hotel is also centrally located in Copacabana, which makes it convenient for exploring the area. Unfortunately, the property itself feels old and poorly maintained. There is a noticeable lack of upkeep throughout the hotel, with peeling paint, loose furniture pieces, and even exposed cables coming out of the ceiling in the buffet area. The breakfast buffet was also disappointing. Most of the food did not taste good, the eggs were cold and overcooked, and I even found hairs in my fruit, which was quite unpleasant.

As it was our first time in Rio, selecting Orla Hotel in Copacabana was a very deliberate choice, primarily due to its reputation for being situated in a safer area, something that was particularly important to us. From the moment we arrived, we felt reassured by the visible police presence in and around the hotel. What truly elevated our stay, however, was the exceptional staff. Their warmth, attentiveness, and genuine care reflect a level of hospitality that is both rare and memorable. The hotel itself is impeccably maintained, with an evident commitment to cleanliness throughout. While the rooms are somewhat dated in terms of décor, they are nevertheless comfortable, well-kept, and perfectly adequate for a relaxing stay. Its location is another standout feature, ideal for exploring the best of Rio. Surrounded by excellent restaurants and within easy walking distance of Ipanema and Leblon, it offers both convenience and a vibrant local experience. Overall, our stay was nothing short of excellent, and we would not hesitate to return. Thank you