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"Good"

"Excellent service by reception namel Satanaym Helped set up LV charging for my car Chirag was also very good at breakfast time"

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"Good location, convenient and friendly staff"

"Excellent stay as usual thanks Belinda"

"Gorgeous venue and lovely staff great value for money"

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"Staff friendly and helpful. Both evening meal and breakfast very good"

"Glamping pod showers and toilets were yuk! Breakfast was yuk too Queues was well"

"The hotel was advertised as pet friendly on Expedia, charging £20 per stay for a dog. I was surprised to be messaged by the management a week before my stay (even though I've booked 3 weeks prior) informing me that I will be charged £30 per night for my dog. I'm glad to say they did honour the advert content and charged me £20 in the end. Another thing is: even though I've pre paid when I booked when I arrived they had problems retrieving my payment (via Expedia) and I was asked to come to...

"Lovely hotel with beautiful grounds and great facilities. Only stayed for one night but enjoyed a quick swim in the pool and had a lovely evening meal and breakfast in the restaurant. Bedroom was a good size with comfy bed and everything needed for an overnight stay. The only thing that I think could be improved is the check in. The young girl on the desk gave me very minimal information and didn’t explain the £50 deposit policy very well at all. I had to ask all the questions regarding...

"The staff was excellent. Possibly the kindest and most helpful of any hotel I've visited, and I've been to a lot. My issues were unique to our needs. 1. We needed the laundry facilities, and although they are listed here on Expedia, they do not have any. 2. We needed access to halls 1-4 at the NEC. The "16 minute walk" that is listed is to the other side of the NEC. Unfortunately this meant we actually had a 40 minute walk there and back each day. If those weren't issues, I would happy...

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"This is a good hotel"

"The staff were immediately helpful when the key card wouldn't work. They were also helpful in getting me something to drink after a heavily warm day. The room was basic but useful The bathroom was efficient in the use of its space. Breakfast was a refreshing start to my morning, especially the fresh water on tap, being nice and chilly. The wifi was quick enough to be useful and not a hinderance like larger hotels. It was easy to travel to and from my hotel of choice."

"Outstanding location and nice rooms and good bar"

"Great stay, beautiful country vibe hotel, team are amazing!"