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"My stay at the Leonardo Hotel Hinckley Island was a major disappointment. The service was non-existent; we waited 30 minutes just to check in due to being severely understaffed. Our room had no air conditioning, and after calling four times and waiting two and a half hours for a requested fan, it finally arrived. To make matters worse, our room window was at eye-level with a public footpath and car park. Because the room was so hot, we were forced to keep the window open, which completely...

"Very nice hotel, staff and room were both excellent, bit of down side is menu doesn't change much for every day, and if booking via camparenson website you'll need to pay for the health club, on which the website like Expedia doesn't say so. Otherwise fantastic hotel"

"Booked here mainly for the air conditioning ..30+ degrees at the moment. Upon check in we were informed that the air con was broken in our room. They had put a fan in the room so went to see. It was like an oven so politely declined. We were offered an upgrade, but was asked if we were willing to pay the difference ourselves. I once again politey declined as it wasn't my fault the system had failed. We were put into the upgraded room with working air con....lovely however, the dirt on the...

"Great in airport location for an early flight..literally a five minute easy walk to terminal. Rooms were comfortable with good bed and extremely sound proofed. Restaurant and bar were convenient, and expectedly expensive for a captive audience."

"Great room, particularly if you have kids. Great AC. Food was good but not great but very convenient and fun for the kids. Very pleasant staff."

"Had a really wonderful stay even though it was only for a day. The room is clean and surprisingly spacious, good pool and steam room. Breakfast spread was good too. Looking forward to coming back soon."

"Fabulous stay for our son’s graduation. We had three rooms ours (no5) definitely the best. Great value for money with breakfast included. We ate in the restaurant too and the food was definitely, breakfast included the morning was tasty too. Staff friendly, helpful and attentive."

"Very nice room with great option for a sofa bed. Good menu at the restaurant, and extremely helpful staff. Very clean facilities. A very lovely place to stay."

"A 1 night stay before an early flight. Arrived behind a coach party so check in was slow. Had a reasonable quiet room. Had a good nights sleep. Can’t complain."

"Decent choice for breakfast considering it is free. Decent location, not far from NEC"

"Great staff friendly helpful Good breakfast Bars perfect for every taste. Good air con"

"The breakast was OK, food being very good quality. Room was clean and comfortable Staff helpfull, friendly and efficient"

"My stay was only three nights but it turned out to be like two separate stays. I was checked into a single room as requested and was initially delighted with it. But I then found that it coincided with football being shown on a large screen TV just yards away in the courtyard from my window, and that my room was next door to a gents toilet open to the visitors (ie public). And after experiencing the toilet door banging every 30 seconds and a hand dryer whirring literally the other side of the...

"Clean room. Usual Hilton high standard. Breakfast has decent choices and yes their signature Hampton waffle. And as usual this is included in the room fee. Nice air-conditioning. Can't complain anything at all. 10/10"

"Superb hotel very friendly helpful staff Excellent breakfast will defiantly stay again"

"This place is right at the airport. Super convenient for early morning flights. The bar is open 24 hours if you need any drinks, which is great. The room was spotless, even though it was a bit small. I found it suited my needs perfectly. The only thing missing is on-site hotel parking, though it wasn't an issue for me particularly."

"What shade of hell in the 21st century for £177 for single occupancy has not got a private toilet . Room tiny, no lighting by bedside so if you get up in dark have to go to front door to switch a light on. Bunk bed over the head of double bed makes it hot & claustophic . The shower room is a joke, a bathroom including a toilet on a ferry is considerably bigger that this coffin minus a toilet. Avoid at all cost"