Search Hotels Near Harry Potter Shop Chicago, Chicago

"Staff were very nice and helpful. Room was in need of some repair. The door between bedroom and sitting area was warped and it took great effort and made noise when opening. Bathroom door looked like it was cut at the bottom for some reason and shower ceiling looked like there was water damage."

"Always a great stay!"

"I had a three day stay here. At check-in, the staff was perfunctory. I woke up the next morning to find no hot water in the sink OR shower. The front desk staff was unhelpful. After using towels to give myself a cold sponge bath, I left for an all-day meeting, asking for the water to be fixed and for fresh towels. I returned at 6 p.m. to find hot water but no towels. I was told there was no room service at that hour and that I could come downstairs to get fresh towels if I wanted them. The front desk person didn’t say she was sorry or thank me for my patience when I did. She didn’t even make eye contact or speak with me. The room fridge was missing a leg, the shower conditioner pump didn’t work, the bed was rock hard, the towels were threadbare, the blanket was old and tired. The manager did not return my call or email. I tipped the housekeeper when I left…but I was extremely disappointed. Do NOT be misled by the “Magnificent Mile” appellation. With decor being original from 1980, this hotel and its poor service, tired, and rundown appearance is not worth it."

"It’s the best place to stay in the city . Good value for your money. Coffee beds, Front Desk Staff are the best in the business.. walkable greet location! Give it a try "

"We had a wonderful stay. The room was really clean and the staff were wonderful. We loved the rooftop bar. The breakfast was good. I would definitely stay here again."

"Nice property and a very nice and helpful staff"

"Clean room, river view on 2816 rm was amazing "

"Staff was quite accommodating and courteous. Room was clean and view was nice. Great location to various shopping and restaurant options. "

"Will be nice if they trll you about wheee drinkg water is on arrival especially midnight"