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"Hotel was lovely and the facilities were great, the staff were extremely helpful sorting Sims and taxis etc. within easy walking distance of the train street and old quarter and equally as easy to access the museums and other attractions. The restaurant is good but more expensive than you would generally pay in Hanoi and the sky bar make nice cocktails and have nice beer on tap. All around great experience. "

"Good hotel"

"The rooms here are comfy and well-maintained, the staff are so friendly and accommodating, and the area around is lively and super close to Hoan Kiem Lake! Their amenities are also very good - would definitely recommend to anyone staying in Hanoi and would definitely come back to stay here again!"

"우리는 하노이를 방문하는 동안 하노이 로얄 팰리스 호텔에서 세 번의 멋진 밤을 보냈습니다. 저희를 맞이하기 위해 문이 열리는 순간부터 마지막 작별까지 최고의 호텔 서비스를 받았습니다. 모든 직원이 미소로 저희를 맞이해 주었고, 온갖 방법으로 친절하게 대해주었습니다. 매일 아침 식사는 맛있는 베트남식과 서양식 음식의 다양한 조합이었습니다. 룸 서비스도 훌륭했고, 호수와 쇼핑, 많은 식사 선택지까지 도보 거리에 있는 위치였습니다. 우리는 꼭 다시 묵을 것이며 이 멋진 호텔을 강력히 추천합니다."

"장식이 멋지네요. 도시를 바라보며 제공되는 훌륭한 아침 식사. 직원들이 매우 친절하고 도움이 되었습니다."

"Beautiful property Really enjoyed "

"We had a wonderful stay with very attentive staff at the hotel. They were so hospitable and thoughtful in their customer service. We enjoyed the spa and the rooftop bar as well. "

"The hotel is excellent!! Location is walking distance to the lake and the church and multiple shops and restaurants of old quarter. The staff is amazing. Lilly at the reception was extremely helpful and nice. Accommodating all of our needs and providing recommendation for an excellent restaurant and making reservation for us. Room is clean, spacious, quiet and comfortable. Breakfast is outstanding. Large variety, made to order food and fruit juices and amazing service. Loved our stay and would stay again!"

"We thoroughly enjoyed staying here. It was convenient and the staff was over the top wonderful. Helpful and forward thinking- they told us things before we even had time to ask- they are definitely prepared to assist backpackers and travelers alike. With the ability to store luggage, recommendations of what to see and do, even a train schedule for train street! They did a sweep of our room before we left to make sure we didn’t leave anything behind, and offered us a place to freshen up when we came back to get our luggage before heading to the airport. Fabulous service- Lily and Susan are absolutely fantastic. The buffet breakfast had everything we could want and more. Definitely 5 stars. If we even return, this is the only place we’d stay!"