โรงแรมใกล้แกรนด์วิกตอเรียคาสิโน, เอลจิน

"Room was Clean. Staff was helpful"

"We just needed a quick place to sleep, and this worked well. The place is a bit dated, but it was clean, felt safe, and the staff we interacted with were helpful and friendly."

"The fire alarm went off at 5am. I had to leave with only 3 hours sleep on Mother’s Day. Nobody apologized or anything. "

"Nice place!"

"Carpet and flooring was dirty and in disrepair "

"This place checks every box a hotel should. The rooms are clean, the beds are comfortable, and theres always hot water and water pressure. "

"The rooms were clean and the staff was friendly and helpful. The gym and the laundry room was very clean and well maintained defiantly an enjoyable experience."

"When I arrived at the hotel to check in l, the staff informed me I had booked for the incorrect day. While I was standing at the front desk I told the person I would cancel that reservation and immediately rebooked to stay that evening. I was told to contact Expedia regarding a refund. I did contact Expedia, who contacted the hotel and they refused to refund me for the cancellation, even though I rebooked that same night. I’m extremely disappointed in the hotel management for their decision."

"The room was very clean. The front desk was very gelpful. The breakfast was very good & the attendant was very nice."

"Staff very nice. The hallways always smell of cooking and old carpets. My electric STOVE was screwed shut ! Was told it was for Safety. Well, i didn't book a room without a working STOVE. "

"My check in experience with Kenny was very positive. He was polite, friendly and efficient."

"I booked my trip back in January. We planned to stay the weekend in Hoffman Estates because my daughter graduated the weekend of May 17. We were expected to check in May 16, and before we arrived for check in the hotel was already trying to process a payment. I’ve never booked anyplace and a payment was collected before I could even arrive. They made 3 attempts and they were all declined because I keep my card locked for obvious reasons. Someone from the hotel ended up calling and asking if I...

"We come to town for concerts at the Arcada and always stay here. This time, we traveled with our dog, and they were very accommodating. We requested a first-floor room so we could easily go in and out with our dog and they made that happen. It's in a nice area with a variety of restaurants nearby and a quick drive or Uber ride to downtown."

"My first choice of where to stay. "

"The check in process took forever as there was no one at the front desk. The staff was just there to do the job, nothing more. The location of the property was very good. "

"no carpet; very small & few pillows, no hand towels, very thin bath towels, really bad coffee"

"N/a"

"Hotel is OK, guest are not"