โรงแรมหรูใน Gran Canaria

"Food and service was superb Only exception was pool towel staff member Everyone else was exceptional We would like to return "

"We had the best stay! This hotel is exceptional, we loved all the different pool areas and the spa. Our expectations were exceeded in every way."

"Wir wurden 2x mit dem Zimmer enttäuscht! 6277 mit der sehr lauten Kläranlage und 4211 (leider keine Sonne!!) Jeder wusste unsere Unzufriedenheit und keiner hat uns upgrgradet!!!!"

"2nd time at this hotel. This time we booked a junior suite which was amazing. Very large room with a double size balcony and sea view Unfortunately on day 3 I fractured my foot. The receptionist Augustin was so helpful I had to purchase a boot for my foot which he helped source for me as well as organising taxis. Nothing is too much trouble for the staff The girls around the pool were also so friendly. Because of my injury I couldn’t get out but the food in the hotel is really nice. Service and...

"Upon arrival, the check-in process was smooth and efficient. The reception staff greeted me with warm smiles and provided all the necessary information about the hotel's facilities and services. My room was ok. The amenities provided in the room as usual, like any other 5-star hotel. Every staff member I encountered was friendly, attentive, and eager to assist. The dining experience at the hotel's restaurant was exceptional. The breakfast buffet offered a wide variety of delicious options to...

"Large room with nice view but you can tell it’s an aging building, mattresses and pillows are on their last leg- all super deflated / soggy. Not worth paying extra for the jacuzzi on the terrace - it’s basically a slightly larger version of a bathtub that doesn’t keep the heat. It takes you an hour to fill up and gets cold pretty quickly- not a proper hottub- disappointing. Food was mediocre, wilted salad and mostly yellow / fried food at the hot counter. None of the pastries, cakes etc are made...

"Reception staff failed me totally. They pretended to say problem with the rear exit door making a BANGING NOISE when closing. My room 9016 was next to said door/ gate. Constantly BANGING from early morning until late evening. I asked on FOUR occasions for someone to fix the door but nothing happened. Reception staff displayed a total lack of communication with me and failed in their duties to a guest. After my eleven day stay I had no apologies, no offer of a replacement room or any kind of...