"In booking the hotel, it was not clear if breakfast was included in the base price. At first, I thought I saw something where it was included but then later in booking it showed an extra cost for breakfast so I added that to my expense (not a small amount!). To be fair to the customer, this extra expense should have been clearly stated, especially since I saw many customers simply walking in to eat breakfast with no or little checking by staff."
"In booking the hotel, it was not clear if breakfast was included in the base price. At first, I thought I saw something where it was included but then later in booking it showed an extra cost for breakfast so I added that to my expense (not a small amount!). To be fair to the customer, this extra expense should have been clearly stated, especially since I saw many customers simply walking in to eat breakfast with no or little checking by staff."
John