This ryokan offers a really good experience for the price (usually ryokans are very expensive).
For sure it is not luxury style but the service and food offered for breakfast does level up to luxurious ones.
If you havent booked the dinner with them, you can get dinner next door at Tsujiya (only restaurant at walking distance) but be sure to arrive early as they close at 7:15pm.
There are 2 onsens: a big one on ground floor with indoor and outdoor baths and another medium outdoor one on 2nd floor with a nice view.
Staff speaks basic English and it is enough to communicate (Thank you to Miss Aoruki for her great service).
They provide free pickup and drop off service, you just need to go to the tourist information center at Kawaguchiko station and ask them to call the hotel for you.