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"very clean, good customer service, only not perfect is the gym."

"Great hotel that exceed our expectations. Photos don’t do it justice. Amazing beach and pool area (White Lotus famous). Views from the room with private patio and from the restaurant at breakfast and dinner were to die for. With Etna looking there too was really cool. Great gym and underground parking too."

"Well located, comfortable hotel in Ortigia"

"Our first room was small, window looked onto a brick wall, hair and ants in the bathroom. Stephania at the front desk was responsive and helpful, moving us into a different, clean room. Still, that first room was the impression we left with"

"Our stay was a joy. Property was very nice, staff professional, knowledgeable and helpful. The wall to the funcal (sp?) that takes you up to town is only a block away. The location allows easy access to several nearby sites well worth seeing. Came home a few days ago. Have been missing since."

"Wonderful hotel in downtown catania. Great facilities and amazing breakfast. Definitely recommend staying here while in cantania"

"The breakfast was great with lots of variety. The room was spacious with huge windows, bed was cozy & great pillows. The bathroom was large & always clean. Our only disappointment was that the pool was full but not open to swimming until May and we were there last week in April. We were served drinks by the pool at least. The view from the huge hotel deck was fabulous! Slightly outside Catania's outrageous driving traffic."

"Great staff, very convenient valet parking."

"Be under no dellusions, at very best a 2-star hotel. Currently undergoing major renovation with severe disruption & noise. Some rooms renovated, many ongoing & others in bad repair, decades out of date. Initially given a South facing refurbished room, but no air condtioning. Apparently council prevent its use until May/June (but not outlined in hotel adverts). Room was an absolute oven day & night, plus unbearable construction & traffic noise with windows open & imposible to sleep. Complained about this & medical issues over next 2-days. No result until I then threw a tantrum at lobby. Manager wouldn't admit to being manager & ran off. Eventually 30mins later a part time staff member issued a North facing older room in poor repair. Much cooler, but no electrics. Complained, but elecs not repaired until following day at 1130pm, post further complaints. Problem was shorted out hairdryer & trip switches, all needing replaced. Bathroom also in bad repair (extractor not working & toliet seat loose & broken). Electric kept going off at times & needed electricians to attend/reset. Room cooler, but very poor decor. Self serve breakfast on 14th floor very basic & guests chased away at 10am, because they want to clear/clean room by 10am (despite breakfast being 7-10am). Noise & disruption of many student parties also totally unbearable, staff unhelpful, rooms/facilities a disaster, pool was closed & food poor. The worst hotel I have ever stayed in. Totally avoid this torturious hotel!"