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"Great"

"It was my first time booking a room there, so when I arrived, I chose to self-park my vehicle and walk to the hotel, which is connected to the casino. After parking and grabbing my luggage, I headed toward the elevator. A kind young woman let me know that luggage isn’t allowed on that elevator to the main floor since it goes directly to the casino, not the hotel. So I decided taking the stairs, which led me outside on the opposite side of the building. From there, I walked back up the parking ramp to my car, drove around to the front, and used valet instead. I generally avoid valet due to past damage to my vehicle, so that was frustrating. The hotel itself was fantastic, but it would really benefit from having a dedicated elevator or stair access specifically for hotel guests."

"Great location Helpful staff."

"Good Customer Service, room was nice and clean"

"Stayed here for a conference. Staff not clear in their communications or helpful in general. Tried to charge me for early check in when I had paid for the night begore so that I could check in. Room was cold."

"Property is under construction. Could not get the King room I booked. Calling front desk is pointless, they put you on hold and never come back to answer the call."

"The waterpark itself was clean, and wasn't crowded when we were there (5/2/26) and quite managable compared to some larger competition (Kalahari). Both days we were there the hot tub was FREEZING, really uncomfortably cold. The hotel was fine, there was enough to eat and drink in a pinch but I would highly recommend dining off-site. The variety was lacking, but the staffing was problematic. Service was painfully slow, and I waited 25 minutes in line for a plain black cup of coffee because there was one person on the register and one making drinks. Unacceptable on a Sunday morning. The rooms definitely needed updating, the mattresses were extremely uncomfortable, and I had to request a coffee maker for the room which is a basic staple. I paid $289 through Expedia for the least expensive double queen room. I will not be returning."

"Love the downtown location."

"Staff were nice and the rooms are clean. "