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"Housekeepers were rude.waited 4 hrs to check in."

"Airport shuttle was prompt. Check-in was smooth. Room was clean and the bed was comfortable. Small food grill store available for meals."

"The resort was very busy with Spring Break and holidays but it was clear the hotel wasn’t staffed appropriately to support the surge. When we checked in another guest was expressing concerns that a supervisor was supposed to call her for 2 days but hadn’t. Then when I arrived to my room, I realized it was an accessible room. I called the front desk to see if we could be moved and I was told a supervisor would contact me. I never heard from them. At the beach, they overbooked the bed I was in but they eventually got it sorted out. The frozen drink machines stopped working on 2 occasions (for hours) over 4 days. Finally, they were out of pool/beach seat covers everyday and towels were sparse on 2 days. I’ve had plenty of great stays here but this time the customer service was lacking. "

"Very good"

"Yes"

"We were pleasantly surprised by how quiet our room was in spite of being located in the airport! Super convenient for our morning flight out of MCO overlooking the TSA line which was extremely efficient in spite of concerns that it was Spring Break time. The restaurant in the hotel had a wide variety of menu options at reasonable prices especially after being on Disney World Resort properties. In addition our room was immaculate clean with a comfortable bed and morning coffee."

"The staff was very friendly! I believed her name was Monica she was very friendly and helpful! I definitely plan on staying here again! Very family friendly even for a two year old! "

"Everything was great, checkin in was a little weird again. The checkin area seems cluttered and does not mesh with the long weird snack table. Get rid of that or turn it sideways. You would be able to have actual check in lines and not have everyone one all weirdly bunched up. I would also suggest self checkout for the snacks! TY will stay again and again. The bar manager lady is chill AF but also assertive with that wild folks. 11/10 mgmt skills, the last mgmt was rude the whole week. GG"

"Room cleaned after 3rd day, people at the diner needs to be more friendly, they tried to charge me twice for my breakfast and didn't even apologize. "