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"They need to service their elevator at least once a week."

"The staff make this place a great hotel. I would not agree that the property is 5* anymore, but I think that the staff at the front desk are absolutely amazing. Helpful, kind and supportive. The staff make a decent hotel into a 5* experience"

"Okay hotel. Very good staff, service and bar. Clean rooms. Dirty dinning hall."

"Smelly, noisy, hard bed. Not a Best Western standard"

"Checked in late night, Air-conditioner was not working took an hour to make it running, during check in I informed door knob was broken. They came and looked at but didn't fix or give us different room. During using the washroom, I noticed that there was a water leak from the tube. Called receptionist and complained. A plumber came middle of the night tried more than an hour. They didn't offer another room. I tried to sleep last part of the night but couldn't due to smelly blanket and pillow....

"Great"

"Staff were very friendly and helpful. Hotel was located in a UN diplomatic zone, had more security around the area too. Good if you are travelling for business stay. No shops or eateries nearby thou"

"Amazing stay in this hotel, the management and front desk is very professional and presented their warm reception. Overall I was very comfortable in their cleanliness, hospitality and attitude."