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"Pool was out of service and this was not communicated proactively prior to booking. Booked hotel for that reason. Fixtures in shower were lose. "

"I’ve stayed many times and Inreturn because the staff goes above and beyond. The employees work damn hard, so just be cool and be down to earth and be generous. Don’t be a greedy gringo or a cudo Colombian. Be thankful for what you have and if you tip each employee who goes above and beyond to assist you, you’ll realize that any generosity is appreciated, especially in a country with such small middle class and large wealth gap. Just be a good person and tip $10-$50 pesos at least once during your stay to each employee assisting you and you’ll be surprised how much more you’ll enjoy your stay at the NH. I’ve stayed at all the 5 stars in BAQ and the service iat the NH is among the best. Make sure you take care of the receptionists since they rarely receive tips, and just be friendly. "

"Staff not friendly. 2 people at the front desk on a fully booked hotel. Lunch lines to check in."

"Was great experience feom bellman to housekeeping its amazing great job restaurante are amazing employees great food "

"Fantastic"

"Good service and breakfast. Friendly staff"

"Me atropellaron llamaron la policía cambiaron mi noche me quieren cobrar demás y me están tratando como si yo estuviera robando "

"Great rooms , great breakfast. Staff is always friendly, we have stayed multiple times and it’s always top. "

"I’d rate my stay 3/5. For the price, I personally would not stay here again. The location was okay, but nothing particularly outstanding. The front desk staff was nice, welcoming, and courteous, and the cleaning lady was kind and helpful when I asked for fresh towels. The amenities were average. There is a nice view from the top floor, but unfortunately the windows were very dirty, which took away from the experience and blocked the view. Breakfast was one of the most disappointing parts of the stay. It was very Colombian-style, which may be fine for some guests, but I wish there had been more variety with options like pancakes, regular eggs, oatmeal, or other simple breakfast items. The fried snacks I tried were cold and hard. Items were not replenished quickly enough, so guests had to wait, and even after waiting, the food still was not warm. The breakfast area also felt a bit unorganized; napkins were not easy to find, and some staff seemed to be standing around chit chatting awkwardly while items were missing. The room size was good, but small details made the stay feel less comfortable, including scratches on the walls and nightstands, stained pillows, and stained towels. Overall, while the staff was friendly, the room condition, cleanliness details, breakfast organization, and food quality did not match the price point for me."