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"Room had a cocaroch, AC was super cooled and not able to put room temperature up. It smelled moisty."

"Easy access to the beach and restaurants"

"Stunning and peaceful"

"clean the pool mor frecuenty"

"Verdaderamente una tremenda experiencia para desconectarse de la vida cotidianas y reconcentra con uno mismo. Excelente ambiente."

"Friendly staff and great amenities"

"Our room was very clean and comfortable."

"Great location! Near all restaurants and amenities. Awesome personnel, hotel feels cozy!"

"Can't say enough good things about The Surfing Turtle! The room was spotless and spacious. The AC was on point, the staff was friendly and super helpful, the shared terrace is super cute, and not to mention the location is everything. A lovely café across the street, bars, restaurants, and the beach just steps away. I will definitely be returning and staying there again. 10 out of 10!"

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"Relaxing, friendly, modern and clean."

"Beautiful hotel breakfast buffet excellent"

"The hotel was ok the staff the only employee is a young man who treats me good but the rest of the staff they need to treat people better there is a woman in front with very poor values don’t even have a smile her face not even a good morning or nothing I feel very uncomfortable with the staff"

"Loved everything except the fact that hallway lights never turned off at night"

"Great"

"Everything was excellent, the staff was very friendly."

"Tenían chinches"

"The hotel is in a perfect location near mostly everything and have views to die for. It definitely is very outdated and the AC in the room wasn’t the best but at least it was clean and honestly that didn’t bother as much. Check in was good and easy, called the front desk once and they told me they would send someone to bring what I asked for but they never came and tried calling a couple times and no one answered and that was super rude and disrespectful is like they didn’t want to do the job...

"Upon receiving my receipt, I noticed that I was double-charged for the resort fee dated All the staff were great, except when I fell, no one bothered to check up on me. I had to call the front desk for ice, and they sent a security man. Never did the manager show up or make a phone call to check on how I was doing. Also, the tub in the room was stained yellow because it was so old. I booked this place because of the bathroom picture they advertised, and it was all lies"

"Disfrutamos mucho nuestra estadía en Hyatt House San Juan. Todo estuvo muy limpio, el personal fue amable y atento en todo momento, y el desayuno nos encantó por la variedad y lo rico que estaba. Nos sentimos muy cómodos durante nuestra visita. Sin duda lo recomiendo y volvería a hospedarme aquí en el futuro."