"I stayed one night pre-cruise, and I couldn't hsve asked for a better experience. In the months proor to ny arrival, they answered my questions and accomodated my requests. They reached out ahead of time to schedule dinner reservations too. Upon arrival the staff was super friendly and helpful. They took care of everything, breakfast was scheduled, a taxi was scheduled, and the room was on the ground floor as requested, I loved jt and will stay there again if I am ever back in Southampton. "
"Property was perfect for us. We needed somewhere close to the hospital for an early morning op and it was perfect. Saved a taxi fare by being able to walk. Recommended. "
"Good value.
Building needs maintenance- we had to help other guests get into their rooms where doors were broken and door locks were sticking.
Location fab for Portswood and easy to find parking on a Saturday night ."
"First of all, its close to the train station and various busses which is a bonus. the price of the room was a bargain and provided what we needed just fine, a bed, tv, kettle, cups, shower? toilet and cupboards, so 5* for that.
we were on top floor which wasnt mentioned on the room directions on the ground floor, just said to room 21 but missed out 22.
there was no plug in the sink and no details for the free wifi so couldnt get internet.
the checkout time advertised was 11 and the door lock...
"Cleanliness requires attention.
Faced an issue with the lock while checking in and the customer support was very difficult to reach and help arrived almost after we being stranded for 2 hours . "
"This property was not as described, the room had nothing but a bed and some cupboards it’s the most basic living space you can imagine. There were some unsavoury characters staying there as felt unsafe."
"Property is poorly maintained and extremely tired. The images used to show the rooms do not accurately represent the poor condition of the rooms. The "double bed" is not a double at all, but 2 singles pushed together. The lamps in the room did not even have light bulbs in them. The radiator covers are literally falling off the wall. It was not unclean, which was the saving grace and the only positive for the property. If it was any more expensive than what we paid we would be looking for money...
"Dirty, changed my room, someone else in my room when I arrived so not safe to leave any belongings in room as someone else was in the building and had access. Didn’t send entry codes to one room. No toilet or shower so had to use a communal toilet which didn’t have any toilet paper. Cheap for a reason. Clearly are not cleaning the rooms. Wouldn’t risk sleeping under the sheets so slept on top of the quilt "
"The property is undergoing some kind of renovation.
It is dirty, fire doors do not close properly. The bed sank when you touched it.
No tv, no WiFi, security of the property leaves a lot to be desired.
The shared bathrooms are dirty and the locks barely work.
Holes in the plasterboard walls. Stains up the walls.
DO NOT stay here."
"Didn’t stay had to find alternative accommodation. Place was filthy, unsafe was more like a hostel than guest house. Unable to contact the agents still 3 days later and no call back from them "
