"Wonderful staff. Very helpful and courteous. Excellent location - close to theater shows, Riverwalk and shopping downtown and lake shore. Felt very safe walking at night and the security on site. The waitstaff and food were excellent - arrived one night at 9:45 pm and within five minutes had a delicious meal! Would definitely stay there again! Bed was super comfy!!!"
"Really clean room, updated and fresh. We had a nice view of the river! Great location! Only complaint is how long the line is to check in, but it is Chicago- always tons of people everywhere. I would definitely stay here again!"
"The front staff was so welcoming and were so efficient with checking in and out. They stored our luggage until check in as we were busy. Quiet clean room"
"Love the location and the history of the place. The bellhops and parking valet were just wonderful. I was put off when we asked for an early check in for our niece arriving the next day and the desk clerk found a room that was already cleaned and made the arrangement. She did n ot tell me that it would be an extra $25 which I found out when we checked our niece in. Too late!
The ice machine on our floor 22 was broken so we had to go to the 17th floor for ice. Not horrible but inconvenient."