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"Everything was good "

"Staff were very friendly and couldn’t do enough for you. Lovely building - a little wear and tare but a large property to maintain! But overall, very atmospheric and I would definitely go back there to stay Fantastic food both breakfast and evening meals "

"Very friendly staff!"

"The room was clean enough but the shower room had streaks down the paint and signs of mildew. There was some discarded cigarettes by our bedroom door that a previous occupant must have left but housekeeping never removed them before or during our stay. Food in the restaurant was decent but the service was slow and we had to ask several times over for jugs of water to be brought to our table, too. Considering the hotel was completely refurbished just a couple of years ago, it was a...

"Breakfast poor quality. Pool area poor condition, and not inviting for children. Dirty rooms bedding ect"

"Comfy room, generous towels. Arrived late Friday evening, no bother getting a table in the pub downstairs for food- they don't take table reservations, so I wasn't at a disadvantage. Good wide choice on the menu and attentive service. There was a nightwatchman for after hours- what a treasure! He showed me how to access once the pub was closed, helped me empty the bags from the car and carried them to our room all with a friendly, nothing was too much trouble approach. A real asset to the Old...

"Excellent quiet location, nice room and good food. Enjoyed my overnight stay. "

"very poor sleep noise from heating rattling away room 517 offered discount and free breakfast didnt complain to get free food or discount just to make sure its fixed "

"Pleasant stay. Breakfast could be better"

"In nice grounds old listed building plenty of character staff helpful parking OK. Negatives drinks expensive & food in both grill & restaurant disapointing"

"Lovely room - spacious and very comfortable. No hot water unfortunately for the shower. Good location for public transport into Durham (bus) and close to shopping. "

"Had a luvly stay…look forward to visiting again😄"

"A friendly check in. Everything the hotel offers seems to have been given thought. Standards generally high and everything most people would need was available. "

"Cleanliness was excellent, no restaurant for most of my stay. Walls in room are paper thin, so can hear everything in next room! Overall, booking in process very good, room was very good… maybe don’t place guesses in rooms next to staff, especially if they are ill and cough all night long!!! "

"The staff are friendly and helpful but the hotel could do with some TLC. Last stayed in a lovely quirky room, latest stay was disappointing as the bathroom was in need of a refurbishment. Rooms are clean and comfortable just a little tired looking."

"The place was very popular with locals so parking was a bit awkward, we arrived after 6pm and there wasn’t much room to park. Maybe one criticism would be there isn’t reserve parking for staying guests and after travelling 140 odd miles and to be faced with hunting a parking space was as I said a little awkward. But that shouldn’t take away from what was a nice place to visit great food and a generous breakfast, clean room comfy bed."

"As described. Good value for money."

"Premier room was tatty… curtains had hole in them, some off hooks, bed throw had mark on it. Despite asking for the room to be serviced and leaving the sign on the door - it wasn’t - I was told they missed it because I was at the end of the corridor!"