Search Hotels Near Carlyle's House, London

"The Drey is very clean, continently located near the tube, staff are very friendly, the bed is comfortable, and the shower has good pressure. The room is very tiny with nowhere to store anything. If you are traveling very light, this is a good place for you to stay a couple of nights. For longer stays, you will probably want more room. The location is in a good area and we always felt safe in our outings. There is a park across the street and a nice restaurant/pub right down the street that we frequented offer during our stay. Overall, a nice stay at the hotel."

"Great location, parking was available but limited and spaces were very small. Staff weee helpful we were offered an upgrade for £30 for this we got 2 x breakfast, 2 x coffee and cake, £5 food and early check in and a bigger room in the 12th floor. We had an issue with the toilet being blocked when we arrived, they did try to fix it but it wasn’t resolved. Room was clean, had all facilities needed. Hotel had happy hour at the bar from 3pm until 7pm. Two glasses of wine for £9 which was good. Breakfast was very busy but lots of choice. Would use again. Good value and would be better if we had a working toilet."

"Staff Great! Great location for what we were doing,"

"Positives were - good location, nice surroundings by the harbour, bar and restaurant space were nice. Negatives - I booked a family room with cot and asked for a cot on the booking. I also called two days prior and requested confirmation of the cot. Arrived at the hotel to no cot and queried it at reception. Had not arrived by babies bedtime so asked for it the next morning before her nap. Did not arrive for the second night again. Partner who had just done the London marathon slept on the uneven sofa bed. Broken toilet that was not flushing was to be fixed by maintenance - again did not arrive. Dated in areas such as the access to the spa and those facilities. Poorly maintained - broken lift, no alternative directions given. No water for the sauna and no staff around to support - I used four cups to get to 60 degrees. One shower out of order, another cold water. Two water dispensers in the changing area - neither had water. Overall disappointed with the services and finish of the property. "

"Tired hotel , air conditioning does not work despite reporting it not fixed , noisy , then maintenance knocked very early to fix on day of checkout"

"Delightful, would recommend to all my friends."

"Beautiful hotel in one of the best neighbourhoods in London. The Other House is my new home base in London - already looking forward to my next stay. Gorgeously appointed room with fastidious housekeeping, and a very warm check-in experience at reception. Bang for buck, one of the best hotels in the city."

"The staff was incredibly helpful. The hotel has the best location in London (South Kensington). Breakfast has great selection of dishes."

"We were upgraded to Sloane Club which was excellent in every area including fantastic staff. Wonderful rooms and bathrooms. Training needed for waiting staff at Sloane Place at breakfast. Upgraded didn’t include breakfast in the club restaurant, we had to return to the original restaurant for breakfast. That is where it went wrong. The staff didn’t have us on their list. In front of all the people in the small restaurant I had to show our booking, it felt like we weren’t trusted. Everyone in the restaurant heard the staff saying we weren’t on the list but we had been upgraded in strange voices. We waited 28 minutes for staff to come to take our order. People around us were being served but not us. Others arrived at tables and orders taken within 5 minutes. Staff treated them well but not us. It was like we’d done something wrong. At 28 minutes I asked if we could order. Our food and drinks arrived 47 minutes after we had arrived for breakfast. Ours took twice as long as everyone else in the restaurant. We really appreciated being upgraded, however, we felt that our overall experience was diminished because of the breakfast staff. Everyone and everything else was fantastic."