โรงแรมหรูใน เคมบริดจ์

"Staff are very good but the hotel could do with some investment. "

"Great rooftop terrace. Staff good when you're dealing with them (checkin, room service, etc), but too many staff hanging around, using the lifts, talking in the corridors, chatting in their staff rooms with the doors open to the public, expecting you to get out of their way, etc. Who is the customer here?"

"Well located, very helpful and friendly staff, great breakfast and food."

"Very interesting to look around the building and the wonderful grounds. The breakfast was excellent."

"The hotel was lovely—very clean, and the restaurant was excellent. However, our experience on arrival was disappointing. We were told check-in was at 4pm, but our room wasn’t ready, and we ended up waiting in reception for nearly an hour. We didn’t get into our room until after 5pm, which delayed our plans for the evening."