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"I’m not sure if the hotel had a lack of staff but I called for towels and never received any, the next day they brought towels shortly after I called again."

"I was surprised that they only provide paper cups in the room, like a motel. When complained, they told me they would send some glass cups, they never did. Very disappointed by their service. The room was very noisy and the hvac did not work well and kind of noisy. I don’t think i will return. They also charge lots of destination fees for nothing. The bed was very soft, no cabinets or drawers in the room."

"We returned to this hotel—where we held our wedding—on our anniversary, bringing our daughter along. We had a wonderful time as a family, reminiscing about our memories together."

"Breakfast was excellent."

"Very clean, staff is helpful, curious & so polite. I will be staying there anytime I visit Chicago. Location is ideal being located right off Michigan Ave.. Best breakfast buffet. Rooftop restaurant was Amazing! 100 stars if I could!"

"Valet parking was easy and worth the extra money to be able to take your car in and out of it a few times during your stay. Hotel room had great views on the 18th floor with tall ceilings. Room was clean and had everything I needed and lots of space. The bathroom barn door style was sticking at one point and maintenance came immediately to fix it. Friendly staff. Comfy beds great location to shopping, river walk, parks, Navy Pier. no complaints. "

"The property has a very convenient location. The room is spacious. They offer free but good coffee and popcorn at the lobby every day. And the cold water from the tab is filtered. Definitely will come back."

"Amazing staff. Clean rooms!"

"Great location!"

"Great location!"

"The staff was very helpful and friendly."

"Really enjoyed my stay! Clean and close to things!"

"They had a free drink coupon which was nice. We didn’t get a chance to use it but the thought was nice."

"Great location and convenient small cafe in hotel"

"There was some type of construction going on at the end of our hall that was loud and woke us up more than once. "

"Clean, walking distance from hotel to many attractions and free delicious breakfast"