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"It is a quirky place. Looks very plain from the front but was a lovely place to stay. Great service from arrival to departure. Food was superb. After checking out we were on our way to Sunderland when we realised we hadn't tipped the staff so, we turned back and did so. That's how good it was. Will definitely return."

"Lovely quiet location, fabulous staff and food, comfortable and roomy rooms and close to towns and the river Tyne. We’ll be back again next year. "

"Staff were very friendly and helpful. Very good breakfast."

"Lovely room, lovely staff. The only thing was it was slightly chilly in the room as the window wouldn’t close properly as the cable was going out for the Christmas lights. However this was also not helped by the windy weather "

"The room was excellent, bed was so comfortable that we slept in on our 1st night, leaving only 1 and a half hours to get ready for a wedding we were going to. The bathroom was lovely, a large shower with rainfall head. Very deep bath that we used on 2nd day. A great menu and restaurants to choose from. The bar was so welcoming with a great whiskey selection for myself and cocktail selection my partner loved. The staff were very friendly and attentive. Our stay Matfen Hall was excellent and I...

"Would usually book a hotel as moving child to Newcastle Uni but due to home match and lots of other parents moving their kids in, hotels were thin on the ground! Picked the apartments and was pleasantly surprised. Ticked all the boxes and great to have a small kitchen. Had everything we needed. Only criticism would be a lack of bedside table/shelf and the sofa wasn’t the comfiest but it was all clean and functional. Will def recommend. "