Dear Mr Jhon,sorry for your unhappy experience,, we did not receive any booking confirmation letter from Expedia,that's the main reason why we didn't reserve a room for you that day,regarding for this problem, we already report to Expedia center. and because of not receiving confirmation letter, we were not sure which room you booked,so we asked to show the booking Number, finally we made everything clear,we didn't get extra payment from you. sorry again for the unhappy experience caused for you.we will improve ourselves next time.